Question about Belkin N1 Vision Router

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WD My Book 1TB not recognised by belkin modem router USB storage

I have just bought a Belkin N+ Wireless Modem-Router (model F5D8635-4 v1). It comes with a USB port in the back of the router. The back of the box says "you can connect any USB storage device to the N+ wireless modem router. Then you can easily share and access documents, videos, photos, and other files with multiple computers over a secure wirelss network, or simply back up files". I thought this was a great idea because it would allow we to create some networked storage without spending big on a NAS.
The setup required is to install a program called "Belkin storage manager" on to each computer in the network that wishes to access the USB storage that is plugged into the modem router.
Anyway the modem router and wireless all work perfectly. And with a USB 2GB flash drive drive plugged in all computers can easily access and write to the files on the USB drive which appears on the My Computer screen as a network drive.

However, it just does not work with the WD My Book 1TB essential edition external USB hard drive I have. When the WD my book is plugged in to the modem router the USB storage LED on the front of the modem router remains unlit. The WD drive appears to be powered off - no hard drive spinning noise, no glowing blue light at the front. This drive works fine when plugged directly into any of my computers or my PS3. The WD My Book has not been formatted since it was bought, checking on its properties reveals it is in FAT32. I have only use XP Pro on my machines, and I have saved a PS3 back up on the drive.

I believe the WD My Book 1 TB comes with a power saving function that causes it to automatically power down when your computer is switched off. I can only guess that when the WD my book is plugged into the modem router it decides that it is not connected to a working computer so it powers itself down.
Is there anyway around this? Should I take my belkin modem router back to the shop and try the ASUS DSL-N13?
Belkin level two tech support has basically shrugged their shoulders and said their device works with every known USB device and therefore its WD's problem. WD have said it was never meant to be a network drive so bad luck.
Many thanks in advance for any thoughts.
Also I'd be interested to know of peoples experiences using these USB storage sharing features on some of the newer routers.

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  • 10 more comments 
  • coochster Jan 31, 2009

    Hi I have the same problem with a WD 250GB passport connecting to my shiny new Belkin N+ Modem Router, restarting the router with the passport has brought up the front LED but my Vista Home Premium can't see anything connected.

  • cliffordw Feb 01, 2009

    I have the same problem with a 650 GB Seagate drive. The Belkin N+ shows that it's connected (blue storage light on the front of the router is on) but I can't see it in windows explorer. Storage Manager is installed and has access through the Windows firewall.

  • cliffordw Feb 04, 2009

    Spent over an hr with Belkin support. They have suggested I talk to Seagate - will do shortly - and if Seagate can't assist then to go back to them. I can browse to \192.128.2.1 but all I see is a printers folder. No fileshare.
    I've tried using a smaller volume with NTFS and with FAT32. No luck. Really looking forward to finding a solution to this problem.

  • michael28850 Feb 05, 2009

    I have N+ belkin router and WD 1tb my book. I conneted my WD to N+ with USB and would like to have my PS3 be able to see it on the network so that i can play movies on PS3 from my WD my book throug N+. is this possable and how?

  • Cybergodbj Feb 16, 2009

    it works fine with XP but i am trying with windows 7 and it will not show up.

  • jiggleLow Feb 16, 2009

    Purhcased the Belkin N+ Wireless Router and WD My Book 2TB Mirror edtion, ran into same problem. Glad to find this post.

    Resolution: plan on returning the hard drive and possibly order a NAS drive instead.

  • cooper5022 Feb 28, 2009

    I have exactly th esame problem. WD 2tb stays unlit when connected to the N+

  • Anonymous Mar 08, 2009

    same problem but with a seagate TB hard drive

  • sparis145149 Mar 09, 2009

    Regarding Belkin N+ Storage Manager: Is there any documentation for this at all? The SM software is running in the tray of the Vista PC, but clicking on it doesn't appear to do anything. Is the network drive supposed to show in "My Computer"as a drive? On the Macs that are on the network, there are 2 entries in the "Devices" column: "Belkin N+", and "dth-6dfb2fc9b6f". The Belkin N+ device allows me to "connect" using the admin password for the Mac, but doesn't show anything, nor can anything be copied or moved into it. Trying to "connect" to the other device shows the admin name for the Mac, but wiil not accept any password, not the one for the Mac, not the one for the network, nuthin.... Is there someplace where you can find how this thing is supposed to work?

  • Anonymous Apr 05, 2009

    I Bought the Belkin Router N+ and I am using Vista. The external drive is not recognized while the Store Manager is running....

  • Anonymous Apr 23, 2009

    same as above almost word for word.



  • kiran_ur_frn
    kiran_ur_frn Apr 09, 2012

    I had the same problem, played around with the router for 2 hours, and slept after giving up. I couldn't see the hard drive on my my Mac.
    Next day morning, when I woke up and started my Mac, hallelujah! The hard disk shown up.. Right clicking on device to get info shown me whole 1TB space (999.some GB) ..
    I don't know why doesn't it recognize hard disk right away like any other would but over the wireless router, it takes time. You just need patience. I know, it sounds a bit lame solution but it is what it is!
    Few things I did:
    1. Upgraded Belkin router firmware
    2. Formatted my hard disk with FAT32. I did that on MAC using Disk Utility (Mac inbuilt software)

    After this, when I connected disk to router, the LED on router didn't lit right away, but it did overnight.

    Good luck.

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This is not as complicated as it may sound. You don't need the manager. Bring up the "run" window (XP - Start - Run / Vista Alt-R). Enter the following address [\\192.168.2.1] press enter. The drive will show up. Right click on it and select Map Network Drive. You can then uninstall the useless program from Belkin.

Posted on Apr 14, 2009

  • Swami Mahalingam May 07, 2012

    Spent hours with Belkin customer support. They recommended exchanging the product at the retailer where I had purchased the equipment. There was no resolution with the new product as well. Your solution is all that was needed. Belkin can learn a thing or two from you. Thank you!

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Solved with a powered USB hub attached to the router and the HDD attached to the hub.

Posted on Mar 24, 2009

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I moved a Seagate Freeagent Drive (external drive) from a direct USB connection on my computer to the USB connection on a Belkin N+ Storage Router. I used the included Storage Manager software and everything seemed to work perfectly. I was immediately able to view all the files on the drive. About an hour later I again attempted to access the drive and although the conection showed in "My Computer" the drive no longer showed any contents. I too had the suspicion that it had something to do with the drive powering down. I disconnected it from the router and reattached it to the USB on the computer. I then used the Seagate Manager software that came with the drive to set the external drive to NEVER power down. The USB connection on the computer can wake the drive but the USB on the router does not seem to have this capability. Western Digital drives probably have a similar setting to adjust the power saving time to power down feature. It has been a couple of hours now and the drive is still visible and accessible.

Posted on Dec 28, 2009

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The software for the Storeage Manager is a bit flakey, but here's one thing that has worked for me. You have to use it on an ongoing basis though. For my pc/s the USB storage device always tries to show up as z:...... If you have previously mapped some other drive to that drive letter, it may not show up. The fix is to use windows directory, find computer, expand it to see what is connected to Computer. Right click any device you might have mapped to z: and you'll see one of the options is disconnect. Disconnect that device. You may see that shortly later the Belkin usb drive will appear. You may have to restart your computer, but probably not. F5 also refreshed your screen and you may see the USB device.

I figured this out from a flash drive that I originally connected to a PC. Sometime later I couldn't get it to show up no matter what I did. The Belkin storeage manager software on that PC had started to show up multiple times taking up more and more drive letters starting from z: and working down Y: x: etc. I think each time I restarted my computer the software would look for the next free drive letter and connect it to the belkin usb storeage. At some point it took the original drive letter (r:) that I'd used for the flash drive. When I disconnected the belkin usb on the r: all of a sudden my flash drive appreared.

Posted on Jul 17, 2009

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I had the same problem but i figured out how to fix it. You have to completely reformat the HD back to the original factory settings (fat32). The light never lit up on my router until i did this, after i did this, ive copied gigs upon gigs of movies and music, works perfectly on both the wired desktop, and wireless laptop. The app I used to reformat the drive (keep in mind, this erases everything, so drag everything important onto the c drive!). Get it here:

http://support.wdc.com/product/download.asp?groupid=111&sid=34&lang=en

download the fat32 format utility, reformat the WD mybook, and it will work just fine :) You're welcome btw :p

Posted on Jul 13, 2009

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I am sorry to hear this one. You would think that Belkin would have tested almost anything. You know that N is still in beta and is not totally recognized so that is a sales pitch.

From all you explained very well and you like the router, return the WD drive. I do not like WD drives and for recent 4 years of reliability.
Try a Seagate, you will get more life out of it and if it does not connect to a Seagate, get a new router.

Buy your product at a local store so you can return it. Dont' worry if you cannot find a Seagate, just don't get a WD.

E

Posted on Mar 02, 2009

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I had the same issue, it would not see my usb drive, the blue light would not light up, and I could not browse it via \\192.168.x.x\drivename. I was on firmware 2.01.07, I updated to 2.01.08 and it found the drive on "Z" after launching Storage Manager

Posted on May 12, 2010

  • kennethgayjr May 12, 2010

    Note: In addition to my post above, my model was a slightly different model F5D8235-4 v2000, but the firmware update, if not updated, is worth a try.

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I have the same problem, couldn't get the WD to work with the router. The workaround: i connected the WD to a powered USB hub, and connected the USB hub to the router, its not perfect but it worked. BTW, i might connect more than one drive to the USB hub and check whether the router will be able to mount them...

Posted on Jun 14, 2009

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I had the similar problem, but I upgraded the firmware to the new beta and the drive started to work. I now have another issue! The transfer speeds are under 1mb/s with a wired connection to the router.

Posted on May 31, 2009

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I bought a 2TB WD Essential that my Belkin N+ with USB initially could not "see". Solution for me was to plug the WD directly into one of my computer's USB ports, follow the WD instruction for disabling the "virtual CD" feature, then reconnecting to the N+ USB. Also, rebooted the router but I'm not sure that was necessary.

Disabling the VCD means your drive is no longer encryption protected (by WD built-in feature at least.)

Also, as has been pointed out, install of Belkin Storage Manager is optional - this is not the cause of a "visability" problem.

Posted on Jan 05, 2010

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And when do we see Windows 7 support?

Basically, if your external HDD powers down you need to route it through a powered usb hub ~ the bigger the HDD the more likely this is required.

Today, the Software manager dosen't work as stated above, on either Vista Ultimate nor Windows 7 ( even going through the compatability mode stuff which seems to work fine on any other software I've tried.)

Another problem is where you may have placed data on the HDD before connecting it to nthe router ~ you're going to see Read Only problems.

I believe that the good folk at Belkin ought to get this working correctly ( at least their Software Manager ) else these reviews are not going to endear prospective customers to trying their products.

This thread must stae that this USB problem is NOT solved!

Posted on Jan 05, 2010

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This MAY or MAY NOT work, but it's worth a try as it's the only thing that's worked for me so far, although a workaround and does not require the semi-useless belkin software. Your router may have a DLNA media server feature, that can work with the drive. If you're on Windows 7 or 8, you should have no problems with connecting to the media server and you can browse your hard/flash drives there. First thing you need to do is go to 192.168.2.1 or "router/" on your PC or any device in the network, and enable the DLNA (Twonky, or other, if Belkin ever changes partners) server (Media server under Media features in menu). Go ahead and pick a cool name and select the drives you want to share. Hit apply and you're done setting up the router. To access your files and browse your drives on a computer with Windows 7 or 8 (maybe Vista too), go to "Network". You can typically find a link to it in the explorer window (where you browse folders) on the left side. Click it. An alternative is to put "Network" in the address bar of an explorer window. This will show DLNA servers and DLNA compatible devices on your network as media servers. Strangely enough, this is not the case for your router and it shows up as a Computer. Look for weird names, mine was "88". Double click it and you should see your drives. If you wish to pin them to your "Computer" folder along with local drives, you can do so by right clicking on them and clicking something along the lines of "Map network drive...". Choose your favorite letter and you're done. Done with the problem and probably done with the bulky belkin software. As if anyone needs guidance for connecting to a wireless network these days.

Posted on Apr 23, 2013

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I had the same problem, played around with the router for 2 hours, and slept after giving up. I couldn't see the hard drive on my my Mac.Next day morning, when I woke up and started my Mac, hallelujah! The hard disk shown up.. Right clicking on device to get info shown me whole 1TB space (999.some GB) .. I don't know why doesn't it recognize hard disk right away like any other would but over the wireless router, it takes time. You just need patience. I know, it sounds a bit lame solution but it is what it is! Few things I did:1. Upgraded Belkin router firmware2. Formatted my hard disk with FAT32. I did that on MAC using Disk Utility (Mac inbuilt software)
After this, when I connected disk to router, the LED on router didn't lit right away, but it did overnight.
Good luck.

Posted on Apr 09, 2012

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I had a similar issue only i have the 1.5tb edition. My router would recognize the hard drive and i could access the drive via my smart phone, but not my windows 7 pc.
I did upgrade the router firmware based on a post here, still didn't work though. On a whim i uninstalled Norton Internet Security as coincidentally it started to act up (freeze and refuse to load properly) at the same time i plugged in my hdd. Wouldn't you know after the uninstall and a reboot the drive maps and works like it should.
I realize this isn't quite the same issue you are having, but hopefully it will help someone else who was in the same spot i was at.

Posted on Nov 05, 2010

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Windows 7:

Updating the Router Firmware to the latest version fixed it for me!

Posted on Jul 31, 2010

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This is really simple stuff, the router will only see a drive that is in FAT format, no others will work, just do as i did and format your drive to 1 single partition and format it in FAT format and bingo your in, I have this router and its fab, my usb hard drive works fine with it, took me a while to sus out that the drive had to be a FAT format but after that it worked perfectly, I download my torrents to it and we all share the drive, hope this helps you out...

Posted on Apr 23, 2010

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I also had the same issue but tried another usb cable and it kinda solved the problem
also is anyone else getting the usb light going on and off during access of the drive and data transfer
and has anyone gotten the usb light turn amber
and hows this i spent a few hours on the phone with belkin and after all the effort and them calling me back all they said wa that a externally powered hdd will not work on this modem-router and i blew up at then stating that they should look at the front of the box and say that again as the picture clearly shows a externall powerd hdd andi hung up on them
bloody useless belkin

Posted on Oct 10, 2009

  • stevens8106 Oct 07, 2010

    fat32 format.even dvd-players that has a usb port on the front will only accept external harddrives and flashdrives that is formated to fat32.i even called belkin and they couldnt come up with the answer i was looking for.so i had to dig around.i running a 2tb seagate on the router with no problems.way is it that nothing works with NTFS.even with the new tech we have today still runs on fat32

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Same problem here, Belkin N+ Modem-Router Storage does not recognize my WD 320MB external HDD or my girlfriends USB pen drive. I actually exchanged it for a new one already thinking the first one was broken. I know there are 'work arounds' but for the price I these things are going for I think it's unacceptable, and by the sounds of it even when it does work, it doesn't work very well. I am returning this thing tomorrow.

Posted on Mar 23, 2010

4 Suggested Answers

joecomputer
  • 92 Answers

SOURCE: Belkin N+ modem router (F5D8635) not recognizing Maxtor 1TB HD

I could not find the F5D8635 model but here is the Firmware update page for the N1 Vision Router.
Try updating your firmware.

Posted on Jul 03, 2009

  • 1 Answer

SOURCE: WD My Book 1TB not recognised by belkin modem router USB storage

I have a work around for this.

In the detail of the Belkin manuals it says you can attach up to 4 USB storage devices via a USB HUB.

I had an old Hub so I Connected the HUB to the router and the Maxtor to the HUB --- It worked :-) It came up in a few seconds.

At first I powered the HUB but later took the power out of the hub and it still worked ;-} However when I used a different HUB it would not work without power to the HUB.

The HUB I use is an old Belkin 4 port Tetra Hub. The newer 7 port Belkin HUB (5 Rear 2 Top) only worked with the HUB powered.

Hope this helps untill Belkin Upgrade the Router sofrtare.

Posted on Sep 03, 2009

  • 10 Answers

SOURCE: WD My Book 1TB not recognised by belkin modem router USB storage

If I understand correctly ... You have not connected the drive to a computer.

If I am not mistaken the WD My Book has preinstalled backup software installed on it. It very well might also have a power down built as part of that programming. Try attaching it to a computer to verify this.

Assuming the backup software needs blank drive to work correctly I would first access the drive select all and delete anything you find (if you know how to unhide hidden files do that before you select and delete all) ... As a 2nd option I would just reformat the drive.

Hope that helps....

Posted on Jan 12, 2010

Tom Marvolo
  • 708 Answers

SOURCE: I have a Belkin N+

WIRELESS SECURITY ISSUES

Step 1 : Connect Router - Computer ( Wired)

Step 2 : Open Router Setup by typing http://192.168.2.1 on the address bar of internet explorer

Step 3 : On the left under wireless click wi - fi protected setup

Step 4 : Leave the password blank and click on submit

Step 5 : Disable it and Click on apply changes

Step 6 : On the left under wireless click Security

Step 7 : Enable 64 Bit WEP

Step 8 : Type a 10 digit number on the key 1 ( 2 in each box )

Step 9 : Click apply changes

Step 10 : on the left under wireless click channel and SSID

Step 11 :Change the Wireless channel to 6

Step 12 : Change the SSID to a different name ( no Spaces )

Step 13 : Click apply changes

Step 14 : Now Scan and connect to this network ( Wireless )

Let me know if it works

Posted on Dec 02, 2010

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If I understand correctly ... You have not connected the drive to a computer.

If I am not mistaken the WD My Book has preinstalled backup software installed on it. It very well might also have a power down built as part of that programming. Try attaching it to a computer to verify this.

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WD My Book 1TB not recognised by belkin modem router USB storage


I have a work around for this.

In the detail of the Belkin manuals it says you can attach up to 4 USB storage devices via a USB HUB.

I had an old Hub so I Connected the HUB to the router and the Maxtor to the HUB --- It worked :-) It came up in a few seconds.

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