Question about HP Wireless Optical Mouse

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I hav e purchased a hp woreless mouse it worked fine yesterday and now it will not work, it works with tyhe usb stick lug in

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  • SibylSys May 11, 2010

    So if you plug in the usb receiver it works but if you unplug the receiver it does not? Also, check the batteries

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  • 15 Answers

If it have the warrenty ,please go back to the shop and replace it.

Posted on Jan 20, 2009

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Wireless mouse won't work, have replace battery, rebooted laptop removed and replaced mouse connection etc. Was working fine until yesterday


Is it not working at all or is it moving erratically across the screen? If it doesn't seem to be working at all, turn off your mouse then unplug the receiver's USB cable from the laptop for about 5-10 seconds then plug it in to another USB port. It may detect a new device, just let it do the automatic installation if it asks. You should here a 'tada' or ding sound when it is plugged in. When installation is completed or about 10 seconds after you hear the sound, turn your mouse back on.

If it still doesn't work, try shutting down your laptop completely instead of just rebooting it.

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Can you ask a friend to try your mouse on their machine?

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Two things to try. First try a different USB port. If that doesn't work go into Control Panel> System>Devices and find the device. It should be under Unknown devices. Delete it and unplug the mouse. Reboot and then inser the mouse. If that doesn't work tyhe mouse may be faulty.

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Hello there:
if you have tried to remove the usb from the computer and turn off the computer and restart than install it again and you can also try to put it in different r usb port it may recvognise it that way too.
Otherwise go to device manager and uninstall it andthan click on scan for hardware changes and it will reinstall the drivers for you again ok?
hope that this helps and dont forget to rate this soultion for me it helps me out too.
best regards MICHAEL (USN RETIRED)

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