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Freezer Shelves are too small for freezer and keep falling when I put food on them...

My GE SS Side-By-Side Refrigerator/Freezer combo is new. It's had this problem since the beginning when we moved into our new home. The freezer shelves and bin are just a little too small to fit properly. When food is loaded onto them the weight of the food causes the shelf to fall... I have called GE several times on this. They have TWICE sent out new shelves, but they fit exactly like the old ones and the shelves continue to fall when loaded with food. This is a very perplexing problem and one I can not figure out. My husband tried to "bend" the shelves out a little wider, but to no avail... Appreciate any suggestions! Purchased GE Profile side by side 9/1/08 - same thing has been happening to me - driving me nuts. To expensive to have this kind of a problem. I am trying to get it resolved thru GE....we will see!

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  • Larryskatie Feb 01, 2009

    I made 8 phone calls to G.E. (Refrigerator is still under warranty). they were extremely prompt in sending me (daily) oversized shelves and baskets. But there were no plastic fronts (handles as they call them) to fit the oversized baskets. So food kept falling through. I have a living room full of baskets, shelves and handles. Finally requested a technician....he knew problem immediately and has ordered new fronts for baskets. Hope this works.

  • Larryskatie Feb 04, 2009

    Still waiting for my basket fronts (handles), I appreciate all the help by everyone - but paid to much for this thing to be happy with your suggestions. I will get the fronts or have a new frig/freezer. All the shipments (wrong shelves/baskets/handles) went into the garbage as the GE repairman did not want to take them back. Unreal as to what this stuff costs - and then to have to toss! Oh well - thanks to all.

  • Anonymous Mar 16, 2009

    Same problem here with a new GE Profile side-by-side.

    Would be nice to see a picture of how you solved it.


  • dmintx Mar 30, 2009

    Both my mother and I have this problem with Kenmore freezers - mine a freestanding freezer and hers a side by side refrigerator. The problem began after Hurricane Ike and we were without electricity for 2 weeks. Now the shelves don't fit. Tried visiting a Sears store, calling repair service and e-mailing Sears.com. The interior wall is one solid piece that juts out where the shelf sits, so there is no room for placing expansion of any kind. Hate to have to rig this, but looks like we have no choice.

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I did the tubing solution others mentionedand it worked great.. instead of the 1/2" OD 1/4" ID reinforced tubing. I bought Polyethylene tubing at 3/8" OD, 1/4" ID.

Cut the tubing into lengths that will fit between the rails, split with a utility knife down the whole length. Use a screw driver to force open the end and slip the tubing over the rail.

Pic attached shows the tubing cut along side and forced on to the rail along with a pic of the tag that was on the tubing in an inset. I bought a 25' roll because i was in a hurry and not paying attention. I did 2 shelves, needed something under 1' per side per shelf. so I used 4' total for the whole project.
Freezer Shelves are too small for freezer and keep - 1b8b59c1-ab97-45d6-8dea-2dbfa64ee1f0.jpg

Posted on Nov 11, 2013

  • dkmi
    dkmi Dec 09, 2015

    Nice. I'm a little worried about this not adding enough width, but they look much better than a PVC pipe. No one will even notice this fix.

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I bought a roll of 1/4 inch reinforced plastic tubing. the tubing has a 1/4 inch wall thickness and is a little over 5.00 at Home Depot plumbing aisle. I cut a section long enough to andsplit the tubing along the length. Then I just forced the tubing onto the rails that contact the wall brackets.

Posted on Mar 08, 2012

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  • Jean Smith Sep 14, 2013

    I have same problem. GE doesn't care. Advise propel not to buy!

  • bsobaid Oct 08, 2013

    Can you please post picture of your shelves after you installed plastic tubing ? and what is the exact name of it? Home depot staff is often clueless.

  • Father Do-Da
    Father Do-Da Jan 01, 2014

    The 1/2" OD by 1/4" ID worked great!

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I used a metal saw to cut the two wide bracing wires at the middle, and inserted cut ends in a metal sleeve from a heavy duty wall anchor. It widened the shelf by 1/4". Holds weight with no bow.
Freezer Shelves are too small for freezer and keep - _1972.jpg_1971.jpg

Posted on Sep 18, 2011

  • Jon Durham Sep 06, 2013

    IC-FIX. Can you give me more details on this fix? What is a wall anchor? Did you pry apart the the two wide bracing wires in order to insert the anchors? Thank you

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I put a piece of wood in the groove. the measuements were 12 3/4 by 4 inches. since i did this my shelve has not fallen off since. you will see on the sides two slides. (The plactic stickes out to slide shelf into.) i saw the groove in the middle of the slides of the freezer wall. i just cut a piece of wood to fit snuge across and about 4 inches in depth. i have had no problems since doing this.

Posted on Feb 01, 2009

  • mjabel Sep 11, 2010

    I have exactly the same problem and it's been driving me nuts. Very disappointed in GE

  • BigOldRed Sep 25, 2010

    I cut a square 1/2" metal drapery rod to fit the width of the basket, after first drilling two 1/4 inch holes in the middle of the flat side of the rod, about 12 1/4" apart. I then cut off the ends of the rod, through the center of the two pre- drilled holes. Then I fitted it across the top of the basket, and that works nicely to keep the sides spread out, preventing the basket from sliding down. Use a file to clean up the cuts?

    To keep the shelf from sliding off the side runners, I cut two strips of 1/2" aluminum " L" stock, about 14" long., and placed them with one side on top of the shelf, and one side between the side of the shelf and the side of the freezer compartment. This keeps the shelf from moving off-center and falling through. 3/8" or 1/4" stock might work beter, butijustused what I radon hand.

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I fixe this problem by going to the GE online store (see link below) and ordering the Rack Spacer, which has a Part #: WB4X174
They are a bit pricey for a small peace of plastic and shipping charges are ridiculus, but at least it fixed the issue!
https://www.geapplianceparts.com/GEApplianceParts/

Posted on Jul 12, 2013

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  • APelfrene Aug 13, 2013

    Just a question about the rack Spacer: do I need to buy 1 or 2 per shelf? Thanks!

  • Rick Aug 14, 2013

    You will need 2 per shelf for proper fit (at least I did!)

  • bsobaid Oct 08, 2013

    these little pieces of plastics are freaking expensive in canada. $6.50 for each piece.

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  • Refrigerators Master
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Although im not a G.E. guy, this problem is rectified on my frigidaire product by removing the rails that hold up the shelving ad placing small shims behind the screws, in essence make a smaller gap for the shelves to better rest on.

Posted on Jan 20, 2009

  • Dalece Jan 03, 2011

    I have a GE side-by-side counter depth model GSCF3PGXCFBB around 1 year old. The freezer shelves have been falling on the floor for the last 3-5 months. Open the freezer door and stand back to avoid the food avalanche. Put a 4 foot level and also a 5 foot planed level board. The outside wall has definitely caved in at the center at least 1/4 to 3/8 inch. Measuring the shelves the width is 12 1/4". Measure the width of the inside of freezer and the width is 12 5/8" or a little wider. Hmmm 5/8 less 1/4 (or 2/8) = 3/8" expansion of the interior. Matches up doesn't it.
    This appears to be a common problem with side-by-side GE refrigerators. DEFECTIVE! GE service coming out to see it a kit can be installed or if the refrigerator requires replacement. These refrigerators are improperly designed.

  • Sarah Leu-Yang
    Sarah Leu-Yang Jul 24, 2014

    exact same model coming with my Toll Brothers brand new house, the freezer selves don't stand any weight. DEFECTIVE.

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For $3.97 from Home depot, I purchased a package of 3/8" D-Wings nail-free cord clips (found with electrical cords, clips for holding wires--like tv, DVD,computer-- to walls, etc.) I used 2 on each side of each shelf, and now they fit perfectly! The shelves are not going anywhere, any time soon. And no, I did not use the sticky side on the side of the freezer. Didn't need to, as the fit was snug, and everything is staying in place.
Freezer Shelves are too small for freezer and keep - freezer-shelves-small-freezer-keep-k0gwgo5o52kaywjfy0sefrwc-1-0.jpg

Posted on Mar 03, 2015

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I purchased a home last year with the same problem. After some research I found the source of the problem. The center divider between the freezer and the refrigerator warps toward the refrigerator side. I straightened my center panel by placing 2x4's on either side of the refrigerator walls and then cutting another one slightly longer than the remaining width. I then used a mallet to forced the center board down. This resulted in straightening the center partion. The shelves will stay in place for a few months. Unfortunately you have to repeat this process every few months because the center partition will continue to bend.

Posted on Jan 27, 2012

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SOURCE: Freezer Shelves are too small for freezer and keep falling when I put food on them...

I had the same problem with the freezer sheles being too small in my GE Profile side by side. The shelves would simply collapse down with any weight on them.
After measurng the gap, I determined that the shelves were approximately 7/16" too narrow.
The fix I did was simple, effective, and very cheap.
I bought a roll of clear flexible polyethylene tubing at Lowes for about $5.The tubing is 3/8" outer diameter, 1/4" inner diameter (see picture below).
I cut pieces to fit along the side rails of the shelf, and then sliced the tube pieces down their length with a utility knife. I wrapped the pieces around the outside rails on each side of the shelf. It took a little work, but I got the tube pieces attached.
In a few spots, I did a double wrap of tubing.
The shelves fit tightly now and can hold significant weight without collapsing. Plus, they don't look too bad.
I hope GE fixes this simple problem in the future.
2_29_2012_2_35_52_am.jpg2_29_2012_2_36_07_am.jpg2_29_2012_2_36_33_am.jpg2_29_2012_2_36_53_am.jpg

Posted on Feb 29, 2012

  • 1 Answer

SOURCE: Freezer Shelves are too small for freezer and keep falling when I put food on them...

So I did drill some little holes in the side rails of the shelves and screw on some little nylon spacers; it works quite nicely, doesn't look too bad, and wasn't that much of a pain to do. I still think it's rediculous that I had to do it, and that the morons at Maytag couldn't even understand what my problem was. I don't think we deserve to be the leaders of the free world anymore.

Posted on Oct 06, 2008

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Freezer Shelves are too small for freezer and keep falling when I put food on them...


I had the same problem with the freezer sheles being too small in my GE Profile side by side. The shelves would simply collapse down with any weight on them.
After measurng the gap, I determined that the shelves were approximately 7/16" too narrow.
The fix I did was simple, effective, and very cheap.
I bought a roll of clear flexible polyethylene tubing at Lowes for about $5.The tubing is 3/8" outer diameter, 1/4" inner diameter (see picture below).
I cut pieces to fit along the side rails of the shelf, and then sliced the tube pieces down their length with a utility knife. I wrapped the pieces around the outside rails on each side of the shelf. It took a little work, but I got the tube pieces attached.
In a few spots, I did a double wrap of tubing.
The shelves fit tightly now and can hold significant weight without collapsing. Plus, they don't look too bad.
I hope GE fixes this simple problem in the future.
2_29_2012_2_35_52_am.jpg2_29_2012_2_36_07_am.jpg2_29_2012_2_36_33_am.jpg2_29_2012_2_36_53_am.jpg

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