Question about Hitachi UltraVision CineForm 55VG825 55" HDTV

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No picture, just sound, can still see cable directory

We got this TV as a hand me down so I don't have an Owner's Manual and cannot find one at Hitachi's website. We have the set hooked up to cable and can hear sound and see the cable directory just fine, but no picture. All connections appear secure, and all other sets in the house have picture so it doesn't appear to be a problem with cable.

Thanks for any suggestions you can offer!

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  • dugan2b Jan 20, 2009

    It has a cable box. We also have a DVD player and Wii set up to other inputs and those are all working. We tried changing the AV cables but still only have sound and cable display (menus, etc) but no picture. Thanks for the help!

  • dugan2b Jan 20, 2009

    Thank you!!! I think you are right, it is a bad box. I was able to get a picture by connecting cable directly to the TV. It is a Motorola box but there is no a/b button (it's a newer DVR converter box.) I'll take the converter back to Comcast tomorrow. Thanks so much for your help. :)

  • Frank James May 11, 2010

    How exactly is the TV hooked up? Is it just cable from a wall jack or a cable box?

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Sounds to me like you may not have service on your cable box. I worked for a large cable provider for years and that was generally either a faulty box or the box just needed a "signal" sent to it. Try to bypass the box complety and just hook your service directly into your TV. You may need to go into you TV's menu, switch it to the cable setting and then auto search, but most likely the TV is new enought ath you should be able to get a picture. We do know that it is not a problem with the TV since you are able to view other devices on the TV. If you get a picture then we have narrowed it down to the bow. Although this may not mean that the box is bad. First let's ensure that if is installed correctly and that the input jack is the cable from the wall and that the output runs to the TV. Again you have sound so i know this seems dumb but so can be cable installers. :) Since we know all of that is correct and you still have sound but no picture, I'm going to say that you most likely have a motorola box and on the front of it there is a small button that has a/b next to it. (most commonly found on motorola box but not limited to). If that button does exist on this box i'm almost certain that will correct your problem. If not you have a faulty box and should ask you cable provider to replace it.

Posted on Jan 20, 2009

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