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Acer 5100 Notebook

I can boot up my laptop and type my logon password, and all my icons will appear, but after that it totally freezes. I can't do anything else. I get these messages that I have new updates ready, when I have already updated. And, another problem is a window opens that says " programs are running". I at one time opened the Windows Defender, but to date, I've had no success. What makes me so angry is that I just purchased it a couple of months ago. Your assistance is much appreciated.

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There is probably a windows update updating on boot up and corrupted, you should be able to boot into safe mode (Press F8 on start up) and a screen option will show, you need to select 'Last known good configuration' and press enter the pc should restart and continue from the last time it worked correctly. It may also in the same menu give the option for a system restore or start windows in safe mode, if you use system restore choose the last system check date and follow the instructions to restore, if you use safe mode you can run the system resore as if you were in normal windows in the accesories menu. When you use system restore or last known good configuration; hopefully the problem will be deleted from the registry and continue to allow anormal boot

Posted on Jun 28, 2007

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