Question about Transcend StoreJet Computers & Internet
Initially recieved error messages when using external hard drive - but continued to use and read external hard drive. On one occasion checked option to conduct scan of hard drive and automatically repair error. From this moment on PC unable to read hard drive. Recieve message requesting format of drive before using
Is it a usb drive or an external drive with a usb lead ?
Transcend have a life time warranty on all of there products
If its a usb drive
Figure out whether you need a hardware or software fix. Look for grinding sounds from your drive or humming that starts or stops. These are signs that the actuator arm and discs are no longer in alignment and your drive is timing out. If it seems as though nothing is wrong with your hard drive, it's probably time for a software fix. Run one of the many software fixes, if you think the problem is related to software. These programs feature on-screen directions, making it easy for you to progress through them. If this works, you don't need to fix a physical problem. Remove the many tiny screws that holds the drive together. Eventually, you'll get to the innards of your drive. Be very careful not to bend or force a piece to go where it doesn't want to. Determine if you've set things straight. Look to see whether anything was loose inside your external hard drive. If you have recently dropped it or traveled with it, it is possible that something came loose. Also check that all the arms and platters are straight and do not appear bent in any way. If they are bent, straighten them with your hands or pliers. Put everything back together and check that everything in your external hard drive is working properly. Try using the external hard drive on another computer. click start control panel administrative tools computer management device manager scroll down universal serial bus controllers you could see a yellow question / exclamation mark? ! or a red X you will need to update/reinstall drivers right click to reinstall drivers if you can see your usb but its not working ports(com&lpt)right click update driver sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again if you can see your usb drive but its not working ports (com&lpt) right click update driver if this fails to fix the problem check the USB leads that attach to the motherboard usually red white green black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems to a computer and its parts if it still cant be detected or If the hard drive that has failed is the same one that you are trying to recover from might the reason that you are getting this error. This could be an issue where the part of the hard drive you are trying to access is corrupt and not accessible which would explain the reason that it would let you access the other partition. Now I have seen cases where Malware can break the link of a Hard Drive. So let's try a couple of steps. Let's go back in to "Disk Management" Lets right click on the partition that you are not able to access and select "Change Drive Letter and Paths" Now try selecting a new Drive Letter. This will restore the path if it has been broken. There are also Data Recovery programs that might be very helpful to recover your important information. Downloads to Recover Your Files and Save Your Bacon and 10 Best Free Hard Drive Utilities. Some addition links found on Google
http://www.easeus.com/resource/hard-disk-data-recovery.htm or if its a usb external drive you might need a usb 3 card installed on your computer your computer might not have enough usb output power USB 3 card will provide more power when needed to the device to gain maximum throughput and conserve power when the device is connected but is idling http://blog.premiumusb.com/2010/09/usb-2-0-vs-usb-3-0/ these can be purchased on Ebay cheap and easy to install http://www.ebay.com.au/itm/PCI-e-PCI-Express-USB3-0-Card-new-NEC-720200AF1-chipset-/330608109325?pt=LH_DefaultDomain_0&hash=item4cf9c7670d for roughly $9 or $10free postage Hope this helps. b>
Posted on Jan 06, 2013
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Posted on Nov 19, 2013
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Posted on Jan 02, 2017
SOURCE: I have formatted my transcend
Windows is not configured to "show hidden and system files",
but you can change that option.
Download the software from Transcend's web-site.
Posted on Nov 02, 2010
SOURCE: My 500 GB store jet
You will need to format the disk so the file structure can be read by your operating system. Formating the disk will wipe all data from the disk but will only need to be done once.
Posted on Mar 01, 2011
SOURCE: I have an external hard
Firstly,recover your data on the external hard drive with third party data recovery software.Then you can format it to check out whether it can be fixed.
For data recovery program,I have a professional one on my computer that can recover data after deeply scanning your hard drive to look for lost data due to drive crash,system sabotage, virus attack etc.You can download it and scan your hard drive for free to preview whether your data can be recovered. http://www.any-data-recovery.com/product/datarecoveryprofessional.htm
Posted on Aug 04, 2011
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Aug 17, 2013 | Transcend Computers & Internet
The message "The Request Could Not Be Performed Because of an I/O Device Error" appears when Windows is unable to read the data on a storage device.
If this error message appears when attempting to access the files on an input/output
(I/O or IO) device, such as an external hard drive, the file system on the drive could be damaged, the drive could be infected with a virus or the data connector inside the device enclosure could have come loose.
If troubleshooting the drive fails to fix the IO device error, formatting the drive might repair the device.
Connect the external hard drive to the computer.
Run an antivirus program.
Click the "Scan" tab or button, then click "Custom."
Uncheck all items in the list except for the drive letter assigned to the external drive.
Click "OK." Click "Scan" or "Scan Now" to run a virus scan on the hard drive.
Quarantine or remove any infections the virus scanner detects.
Click "Start." Input "cmd.exe" into the search field.
Press "Enter" to open Command Prompt. Input "chkdsk <drive>: /f /r" into Command Prompt.
Replace "<drive>" with the letter assigned to your external hard drive.
Press "Enter" to run CheckDisk on the drive.
CheckDisk will search for and repair detected errors or bad sectors.
Burn the files on the external hard drive to a set of DVDs or move the files to another drive, if possible.
If the IO device error reappears when attempting to move the files, disconnect the external hard drive from the computer.
Remove the power adapter from the drive.
Check the documentation included with the drive for instructions to take the drive apart.
If no instructions are available, contact the manufacturer for instructions or find out if disassembling the drive will void the drive's warranty.
Remove the screws securing the faceplate to the drive or from the edge of the enclosure. Insert the edge of a small, flathead screwdriver in between either side of the enclosure to wedge both sides apart.
Check the connections to the drive.
Confirm that the IDE or SATA interface is plugged into the back of the drive.
Reassemble the external hard drive, reconnect the power adapter and reconnect the drive to the PC.
Attempt to access the files on the drive.
If the IO device error reappears, return to Command Prompt. Input "format /fs:fat32 <drive>:" into the command-line prompt.
Replace "<drive>" with the letter assigned to the external hard drive.
Press "y" when the message "Proceed with Format (Y/N)?" appears.
The process will format the drive, erasing all data on the disk.
If the drive still fails to function after format, you will need to replace the drive.
Hope this helps
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