Question about Apple UMAX Astra 3400 Flatbed Scanner

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Scans the picture wrong

I have a hp c4280 all-in-one printer and just recently got the scanner to work. But when i scan it and the picture pops up in the window, its completely black! i checked to see if the scanner light was working and it was. i don't know what to do.

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Try setting the scanner software to its best quality settings

Posted on Jan 20, 2009

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My scanner is not working on my hp photosmart c4280 it says usb not connectedmy computer works with windows XP


Please try these steps and let me know the result.... I would provide you the next step....

VISTA
1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Windows Photo Gallery.
4. Click File and then click Import From Scanner or Camera.
5. Click Import.
6. Click Scan.

XP:
=== Scanning with Paint: ===

1. Click the Start (Windows) icon.
2. Click All Programs.
3. Click Accessories.
4. Click Paint.
5. Click File and then click From Scanner or Camera.
6. Click Scan.

Nov 26, 2009 | HP PhotoSmart C4280 Laser Printer

1 Answer

My hp photosmart c4280 will not scan..I keep getting the message USB not connected?


You need to uninstall your printer, then reinstall the newer version of software (can be gotten at the HP site). I just did it and now my scanner works.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3192753&lc=en&cc=us&dlc=en&lang=en&cc=us

I hope this gets you scanning again....

Sep 08, 2009 | HP Photosmart C4280 Aio Printer

1 Answer

Printer works just fine, but scanner no longer has option to scan


Hi ,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks!

Aug 19, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Printer and copier work fine- scanner says USB not connected.


I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.

Jun 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

C4200 - says USB not connected when trying to scan


This is a HP hardware/software error and HP has not fixed it.

The C4250 may report that "USB is not connected" but the printer works just fine and when you use the Microsoft Scanner and Camera Wizard to carry out a scan, it works just fine too. So the error message is wrong.

The Microsost Scanner and Camera Wizard can be found on the Control Panel.

Mar 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

2 Answers

HP Photosmart C4280 All-In-One Will Not Scan


hi
i had the exact same problem and i installed and un-installed
over and over again

and then it hit me !!!

why bother ??? , just download a 3rd party scanning software like "VueScan" or any other you find on google and it does the job !!
it's light, recognize the scanner (C4280) automatically and scan !!

cheers

Sep 22, 2008 | HP PhotoSmart C4280 Laser Printer

1 Answer

HP C4280 scanner problem


reinstalling the driver software onto your computer will fix this problem

Aug 26, 2008 | HP Photosmart C4280 Aio Printer

3 Answers

HP c4280 All in one printer, scanner, copier.


I visited the HP Support site and downloaded the Uninstaller and then the Installer. It took about 90 minutes but has cured the problem completely. I also made sure all drivers were up to date from the HP site check.

Apr 11, 2008 | HP Digital Printers - Hewlett-Packard...

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