Question about HP Wireless Optical Mouse

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My hp m971au wireless mouse won't connect with the plug in usb. The mouse itself is perfectly fine, but the light on the USB won't come on.

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  • kurt waller Jan 29, 2009

    I have the exact same problem..

  • Lynzimarie Mar 01, 2009

    Same here, except i think something is loose in the actaul USB! It is just the stupid USB part!!!

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I just figured this out. I was having the same problem. The light on the plug-in USB wouldn't stay on. Then I realized that the light on the USB is also a button. You have to press this button as well as the 'connect' button on the bottom of the mouse at the same time. Wait until they sync up and then let go.

Hope this helps. It worked for me!

Posted on May 14, 2009

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Computer won't recognize the mouse


you can try it changing the USB connector if it is USB mouse,

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Make sure that the batteries are good and inserted correctly and that the LEDs (if any) light up.

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Jun 18, 2011 | HP Wireless Optical Mouse

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I have hp mini 210 laptop. I connect usb dongle of optical mouse to laptop. It installed automatically & successfully. It showing in device manager (Human interface device) but still optical mouse is...


Welcome to FixYa!

Here's a quick checklist to resolve your wireless mouse connection.

Solution 1.
1. If the underside of the mouse has an on/off switch, make sure to set the switch to the "On" position.
2. Make sure that the battery of the wireless mouse is placed correctly and is not drained.
3. After checking the first two steps, the optical lens on the underside of your wireless mouse should be flashing once in a while. If not, there is something wrong with the battery, the wireless mouse switch, or the wireless mouse itself is defective.
4. Connect the USB dongle in the USB port and let it install automatically.

Solution 2.
5. Connect the USB dongle in another USB port and let it install automatically.

Solution 3.
6. Restart the computer with the wireless mouse turned on and the USB dongle inserted in the computer.

Solution 4.
7. Download and install the drivers from here http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=ob-47909-1

I hope that this will help.
Thank you for using FixYa and keep me posted!
Jas247

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1 Answer

Microsoft wireless mouse 3000; put in new battery, still nothing


nikcorra2488,

try this: plug in the USB key & check for the green light. Then go to start, control panel, & double click mouse (with whatever mouse works). Check the hardware tab and see it the computer is recognizing that the mouse is there. If it is there, it should be working fine. If not, then perhaps you need to reinstall the USB port drivers. Sometimes this will happen when you've upgraded from 1.0 to 2.0 USB ports.

Hope this helps.

-samson39

Jul 26, 2009 | Microsoft Wireless Notebook Optical Mouse...

1 Answer

My wireless mouse does not work at all the light doesnt even come on the usb i need help


Have you replaced battery in the mouse itself? Make sure USB is working, try another USB connection. Try other USB devices to rule out bad USB connection. To reload drivers for USB go to Device Manager and Delete Universal Serial Bus Controllers. Then restart your computer, it will automatically reload the drivers.

Char S.

May 19, 2009 | HP Wireless Optical Mouse

1 Answer

How do I the light on my m971au mouse off? It continually searches. Just purchases today.


It will go to sleep by itself, just walk away after shutting down the PC.

Jan 30, 2009 | HP Wireless Optical Mouse

2 Answers

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Make sure your batteries are good and then, Normal 0 Turn the mouse over and find the small rest/connect button on the bottom of the mouse and press it. This should connect the mouse to the receiver and work properly. If not, try pressing the receiver button and then press the button on the mouse. This should be done whenever you change batteries or glitch. Hope this helps you. Bud

Jan 14, 2009 | HP Wireless Optical Mouse

1 Answer

Microsoft Wireless Notebook Optical Mouse Not Connecting


I have the same mouse and I had to install the intellipoint 6.1 software that came with it, and it worked flawlessly. Then I sold a few of them that I had and mixed up the dongles in the sales and now none of them work. Trying to figure out if I can force a recognition or are they proprietary to only one mouse. Go to microsoft and see if the intellipoint 6.1 is a download.

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There is a light/button on the USB plug. After inserting the USB key press that button then immediately press the connect button on the bottom of your mouse.

Hope this helps fix your problem.

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2 Answers

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Did you register the mouse to the receiver? There should be a button on the receiver, the bottom of the mouse or both used to connect the wireless mouse to the receiver. Also, if you do not have a red light on the bottom of your mouse it may have a battery problem.

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