OK, so I have XP64, 1 Cintiq monitor, 1 regular monitor (LCD)... When both monitors are on, and I move the pen over the cintiq monitor... the cursor moves on the OTHER monitor! As if it's treating tho other monitor as the cintiq! How did THIS happen?!
Solutions that failed:
Display Properties... I TRIED EVERYTHING! From switching Main monitor preferences, to Extending monitor.. The ONLY thing that worked was if I turn off my second monitor. Only then will the cintiq pen affect the cintiq monitor.. But I really want to work duel!
If I'm reading you right it sounds like a calibration problem. This also happens to me from time to time. I found that recalibrating the pen/tablet (via Wacom tablet properties in the Control Panel) resolves the issue.
On my imac screen under preferences/display-if I click mirror images it allows me to work on both surfaces but it then turns the color all whacked in my cintiq monitor and when I try to calibrate it -nothing happens.Any suggestions?
Just happened to me too --- but the solution that worked for me is:
1 Open Wacom Tablet Properties
2 In the tool row, select "Grip Pen"
3 Open the "Calibrate" tab
4 Change monitor from whatever it is currently (prob. Cintiq) to the other option... THEN CHANGE IT BACK. The toggling of monitors in this tab seemed to kick the Cintiq to being the monitor that responded to pen input.
I'm having the same issue. No matter what settings I have (I've tried all of the above suggested), my pen affects my desktop display instead of my cintiq, and exclusively. It won't even track to the extended side that my cintiq is set for, even though the desktop shows up on it.
Right click on your desktop, choose 'Display' Change 'Display' to your cintiq from the drop down. Then turn on the checkbox for 'Make this my main display'. It's happened to me twice and both times this has fixed it :)
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Try updating or reinstalling the driver for your pen tablet. Also try cleaning the tip of the pen and also the slate. By the way, don't use alchohol to clean it. Use recommended cleaning solutions like the ones used for LCD monitors.
i found a button that switches the pens location, it says display toggle in the wacom properties, idk when i click it it switches back to the right position try pressing all your buttons or put your settings to default and try the buttons
I had this same problem and just had to go into my system preferences on the imac and select display and then select/check the mirror monitors and now it is on sync-hope that helps!
After I did that though my color is off on the cintiq so I am looking for suggestions on how to fix it as the calibration did not fix the problem.
Hi Joni Lu: I had the exact same problem with my Cintiq 21 UX. Mine is similarly, about 5 years old. I called every where looking for an authorized or unauthorized repair shop... but to no avail. I finally called Wacom tech support and they told me the unit had to be shipped to Vancouver Washington to be repaired in a "clean" room because of dust. Knowing the expense that would incur (I'm in Toronto Canada), I deliberated for a few days before deciding to open it myself.
The reasoning being I could see the back of the power button plate through the air vents in the back. I don't think the power button assembly was part of the sealed screen assembly.
First I made sure it was unplugged. Then I lay it flat on it's front and took off all the screws. There's a copper foil that covers the back of the power button and screen controls assembly. After lifting it off I jiggled the wires, unplugged and plugged the wire connectors for the power button and the screen control sections and made sure all the screws were tightened.
After replacing the back and plugging the power plug in, I tested the power button... and LO AND BEHOLD it worked perfectly!!
Cross my fingers, it's been an hour now it's still working. I think I may have saved myself 3 grande by taking this initiative.
Hopefully this helps Joni_Lu.
I had the same problem at first but managed to solve it. In my case I was setting up in tandem with another monitor and once I had correctly set the pixel dimensions of both monitors and set them to to 'mirror' mode it works pretty well. The only issue now seems to be a slowing of stroke speed ie the cursor lags behind my strokes. I have downloaded a new driver but not installed yet. Does anyone else have this problem?
You could try recalibrating the tablet. Open the tablet control panel, then click "About." Then hold Control while clicking "Diagnose..." and on the next screen -- the Diagnostics window -- you'll see a new button labled "Recalibrate..." Clicking that might do the trick.