Question about Sentry Safe Fire-Safe Home/Office Safe

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I have a SentrySafe Electronic Fire Safe Model# SFW123ES and lost the keys and can't find the combination. How do I get into it?

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To the person with the long answer they told you to hit the safe with a rubber mallet to loosen or unjam the actuator which you will hear a click when it engages so you can turn the Handel but you still need the right code to get the actuator to move once unjammed still needs and electric current to unlock with digital safes

Posted on Oct 05, 2014

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  • Sentry Expert
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Your only solution if you can not find your owners manual it is posted in is to order keys and combination from the serial number on the safe or drill out the locks

Posted on Nov 21, 2013

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Posted on Jan 02, 2017

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SOURCE: have sentry so310 safe lost

Lost combination can I still open safe

Posted on May 29, 2011

  • 57 Answers

SOURCE: I have a sentry fire safe with an electronic lock

Normal 0 I found this hope it will help. So I called the sentry safe company, (800-828-1438), and waited for about 10 minutes to speak to a representive, (that was alright since I have a speaker phone). The first thing they asked me was about the condition of the batteries. I told them that they were brand new. The person then asked about the brand name and expiration date of the batteries. They were generic batteries, but the expiration date was fine. They suggested a new set of batteries, and mentioned that I could bypass the battery pack, (which sometimes fails), by unplugging the pack and using a regular 9 volt battery.. So just to cover the base, I went down to the store and obtained a brand new 9 volt duracell battery. I unplugged the battery pack and plugged in my new battery. I then pushed the combination numbers and my safe again failed to open.
I called the sentry company back using my speakerphone feature again while waiting to speak with a technician. The tech asked me about the batteries and I told him it had a new 9 volt at the last technician’s recommendation. The person began to talk about the actuator cylinder inside the safe, stating that it did not sound like it was actuating. Then they told me something that really made me wonder about the quality of this safe. They told me I would need to hit the safe with a rubber mallet in an attempt to get the actuator to engage so I could open the sentry safe. OK, so the safe is supposively built to keep my belongings safe from thieves and fire, but now I am going to fix it with a rubber mallet? Good thing my sentry safe was inside, somebody might have wondered about my mental state if they had seen me beating this fireproof safe with a rubber mallet! (PS: If you use the rubber mallet option or any other suggestions that sentry’s customer assistance supplied, and have firearms or dynamite in your safe, you do so at your own risk, use wise judgement for your own safety)
Well it just so happens that I had a rubber mallet and did not need to once again go to the store to get something to personally fix my great sentry fireproof safe. So I begin beating the sentry safe with this mallet and then tried the combination again. Woolah, It opened! I stopped for a moment and began to ponder how many other things I could fix with this magical rubber mallet. I mean, what about the TV, the computer, my fridgerator and that cell phone that always drops calls? Could it be that I have discovered the fix all to all mechanical issues? As I began to look at my belongings in my fireproof safe that I have just opened with a rubber mallet, I thought "so if I close the safes door will I need a sledge hammer next time"?
Time for another phone call, back to the speakerphone. The technician this time listened to my issue and asked me if I had some lubricant like WD-40 with a small tube that attaches to nozzle. I thought, "well of course I do, I was just using that to fix the broken water pipe in the garage." The phone tech tells me where to spray the lubricant on the inside of the sentry safe door. He has me do this in the open and closed combination positions, and it’s now opening when I press the combination numbers with the door open, hurray! The only problem is that after working in the lubricant a few times the handle on the door does not lock into the locked position. I no longer need the combination to unlock my safe, I only need a can of lubricant! OK, this is one really tough safe, what thief would ever think that they would need a rubber mallet and a can of silicon lubricant to open up a safe?
Back to the speakerphone, this time a lady technician. She wants me to get a screwdriver and pry off the plastic piece on the back side of the door. At this point I said to her, you have built a product that I need to have a rubber mallet, a can of 3 in 1 spray lubricant, and a screwdriver to open? She stated that she was doing all she could to help me fix my safe and asked me how long I had owned the safe. I told her about 2 years and she stated that it was out of warranty. I thought, well who needs a warranty when they have a magical mallet, a can of black led, and a screwdriver? Anyway she directs me to pry the plastic backing off of the door and when I do this little piece of plastic falls out onto the floor. I look at this little plastic piece pondering in my mind, what’s it’s part in all of this. Well the technician is directing me to look at the arms and gears and some arrows that line up between the metal arms and plastic gears. What’s wrong with that picture? Metal and plastic don’t really work together long before the plastic breaks. I had to wonder for a moment, is this some really expensive fireproof plastic? The arrows line up and with that information she directs me to the area of the actuator again, she says "you see the circuit board" and a little white button that sticks out from it?" I said well yes, I see the circuit board and the little white button you are talking about seems to be laying on the floor broken off. So I picked it up and said, "this little broken piece of plastic that connects to the metal arm on the safe is why the safe does not work right?" She tells me yes that’s the problem, that i have broken it and since it’s out of warranty that there is nothing she can do to help me. But she then asks me to hold on for a moment…..
She comes back to the phone sounding sincere, like she has just solved all my problems, and tells me that she has spoke to her supervisor and that they can offer me 10% off on any safe that I would like to purchase. I thought what great customer service, now they want to sell me another safe with metal and plastic pieces that break and give me a huge discount of 10%, and I bet it comes with a free maintenance kit which includes a polo stick, some lard oil, and a screwdriver on the rocks! Needless to say I declined their gracious offer.
I will say that all the organizations personnel, (that I spoke with), were courteous and trying to be helpful, (that was within the realm of authority they were given). With a product such as this, and the great customer service I experienced, I thought it was probably best to find a safe that was free of little plastic pieces that break off, cause those plastic pieces won’t save you 10% !

Posted on Oct 08, 2009

  • 1 Answer

SOURCE: Sentury Fire Proof Safe 1250

Is there any way to crack the safe by feel, ive seen it done before and have some experience in opening locks with pin tumblers, but not wheel tumblers. i can find the notch in the third wheel at around 10-15 but i dont know where to go from there. I would not be using this information for any illegal use, i just need to open my safe on my own, and soon, thank you.

Posted on Sep 21, 2008

  • 1 Answer

SOURCE: Detroit electronic digital safe lost code and keys

Help, just boughta Detroit digital safe, code number to open my instructions are locked inside.

Posted on Aug 20, 2010

  • 1 Answer

SOURCE: sentry safe V530

may have been 8 bucks , but it's 12 bucks now.

check out www.sentrysafe.com ,

look on right side menu for "keys" and/or "combination" .

Posted on Jul 09, 2008

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1 Answer

My children locked a brand new safe some years ago and I need the code to open it . NEVER BEEN USED.


Yes if it is a Sentry safe. Other makes have a similar service. That type you can sometimes open by hitting the top with the heel of hand and turning the handle at the right time. There is a video showing how to do it. Here is the video
https://youtu.be/hcYB9ceiAiY


http://www.sentrysafe.com/CustomerCare/Need_A_Key
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Dear Marianne,
You need to call Sentry Safe. Give them the serial number and will give you the Combination or a new one.
Here are 2 links to the operation manual.
SentrySafe Fire Safe Owner Manual
SentrySafe Fire Safe Owner Manual

Good Luck!
JP

Jul 03, 2015 | Home Security

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I have a sentry fw123cs safe. It's open but i can't find the owners manual to ock and unlock i


Go to the Sentry safe website, http://www.sentrysafe.com/CustomerCare/Find_Your_Safe and click on "lost your combination" and they should be able to help you retrieve yours.

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Missed placed my combination to my sentrysafe v330 can you help me please


Hi.

I do not know if you still need this information. If you have lost the combination you need to follow detailed procedure explained below.

Please follow the instructions detailed in this link.

Regards.

Ginko.

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This manual will answer both of your questions.
http://www.sentrysafe.com/pdfs/OwnersManuals/501664.pdf

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