Question about Acer Aspire 5720 6497 Laptop

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The jkl are coming up as number,cant seen to unlock it or how!

Every time we press jkluio they come up with numbers its locked and dont no how to unlock it.

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I really need to know operating system and Keyboard make and maybe model to give you a definite answer. I'll do my best though.
1.It could possibly be that your "function" key is stuck.
This key is usually blue or yellow and has "Fn" on it. Look on your keyboard and see if you can find a "Fn" key. If you find it try hitting it a few times and see if it works to change the letters back to numbers and vice versa. If there is no response than it could be stuck Internally.

2. To see if that is the problem try hitting some other keys and see if they come up right or are displaying their secondary "function"

3.If all other keys except jkluio are working normal than then next i would try the "num-lock" or any other "lock" buttons located on your keyboard. These are usually located at the top right hand corner above the number pad or to the right of the "backspace"

4.If that does not work than it is a setting in your computer and you need to restore your settings to default.
a)Hit start and go to the control panel
b)once in control panel select "devices and printers" or "printers and hardware" depending on your OS
c)Once in that menu you should see an icon that says "Keyboard"
Click on that...
d) This menu will vary a ton between different OS's and keyboards and drivers so you need to look around and try to set to default. There should be properties and settings you can adjust. Also a "troubleshooting" option is worth clicking on.

5.If your still not fixed, look in the keyboard menu in the control panel and click on the "Drivers" tab. In this tab you will see options to "Update" the driver and "Roll-Back" the driver. Try each of these once starting with "roll-back"

If NONE of these steps has resolved you issue than i would say the keyboard is broke and to get a new one...

Hope this helps GOOD LUCK!!!!

Posted on Jan 05, 2013


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