Question about Acer Aspire 6930-6082 Notebook PC

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Crystal eye webcam wont work on my acer aspire 6930

I cant get my webcam to work on my acer aspire 6930 on windows live messenger it keeps saying ' We couldn't start your camera device. Please check that your camera is not currently in use by another program, and then try again'
or '
Messenger is not available right now. Please try again later. (0x8ac70013' can anybody help???

Posted by on

  • micoliv2000 Feb 07, 2009

    Hi, yes I have the same problem I can't access my web camera on my Acer Aspire 6930 can some body help!

  • Anonymous May 01, 2009

    Well i have the same problem but i got Acer Aspire 5720ZG but when i open the webcam program it just turns grey!





    Please Help!

×

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The cause of this problem is a combination of the new Windows Live Messenger 9 beta and McAfee antivirus trial that is installed on your Aspire.

Several solutions are availabe:

1. Simply to update your McAfee Antivirus. You can do this by selecting the update function in McAfee's interface. This should fix the problem instantly.

2. If step 1 does not work, you can, if you dont care much for the new Messenger look, uninstall version 9 and just install 8.5 again. This has no known problems at all.

3. see McAfee support site: http://service.mcafee.com/faqdocument.aspx?id=TS100601

Hope this solves your problem!

Posted on Jan 23, 2009

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Hi, for me it works. The only thing is that some programs is just not compatible with the messengers that we have. Try uninstalling the McAfee antivirus and see for yourself what will happen next. I did it. And then after that, make sure that you install another antivirus that is capable of getting updates

Posted on May 19, 2009

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