Question about HP Pavilion dv9000z Notebook

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My husband tried to fix my machine

I have a dv9000 notebook, the hinge broke and we called HP, they failed to tell us there was a recall on the hinges, they just said to send it in with a check for over 300.00 and they would look at it.  It was over Christmas and money was tight so we opted to wait.  In the meantime my husband thought he could fix it, he did, the hinge works but the display screen does not.  I called HP and they now admit there was a recall on the hinge, but say the recall ended 13 days ago and now they want 600.00 + to repair it.  If they had admitted there was a problem and a recall on the hinge to begin with this would all be working by now.  As it stands now, I have a lead weight does anyone have any suggestions on how and where to get it repaired in Jacksonville Florida? I can be reached at wppro@comcast.net  or 904-714-2349

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It sounds to me that your husband may have loosened one of the cables while repairing the hinge, i would suggest you take it to a local repair shop, you shouldent get charged more then 200$ at the very most (I would charge less then 150$ for this type of repair at my shop, but i cant speak for jacksonville).

Most likely nothing needs to be replaced but HP will overcharge you for typically sub par work.

Posted on Jan 19, 2009

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http://shop.ebay.ca/?_from=R40&_trksid=m38&_nkw=HP+Pavilion+DV9000+hinges&_sacat=See-All-Categories
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HP Limited Service Enhancement for Left Display Hinge
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Step 3: Identify the symptoms Ifyour computer’s product number is listed above, and the notebook PCexperiences one or more of the symptoms listed below, contact HP duringthe Duration of the HP Limited Service Enhancement to determine whetheryou are eligible for a free repair. Symptoms of a broken left display hinge include but may not be limited to the following:
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  • When opening or closing the display, the display may feel loose or wobble in the lower left corner.
  • The plastics surrounding the left display hinge may show cracks or breaks.
Service enhancements and free shipping
NOTE: This HP Limited Service Enhancement program is available in the United States and Canada through May 31, 2009.
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  • Post-service warranty The HP repair warranty covers the left hinge repair for 90 days after HP returns your notebook PC.
Contacting HP To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.

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