Question about Lexmark X5470 All-In-One InkJet Printer

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HAVING PROBLEMS FAXING, I GET A MESSAGE AFTER I SCAN SOMETHING TO FAX THAT READS "FAILED TO OPEN OR INITIALIZE THE FAXMAN DATASE"

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  • Justin Wolery May 11, 2010

    are you using the printer as a stand alone fax or are you scanning to the PC and using fax software? if so what software are you using? can you be more descriptive about the individual steps you took up to the error message?



    If your printer has the ability to dial out and fax on its own i would use that method over scanning to the pc first as this is less likely to have a problem, and can also be helpful and diagnosing the issue your having (i.e. being software or hardware related)

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  • Lexmark Master
  • 684 Answers

Clear NV RAM.....
Unplug the Power Supply from the Printer....
Press and Hold the #5 button on the Printer and plug in the Power Supply.......
Don Release the #5 button till the Printer turns on completely....
After releasing the #5 button........
Press the Menu button once Keep on Pressing the Right Navigation Key till u find an option saying Maintanence goto maintanenece and go to manufacturing and click on clear NV RAM.....
Now as soon as the Printer is Restarted.......
U will be able to send and recieve faxes.....
Thanku.............

Posted on Jan 22, 2009

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Test the fax setup from the control panel Follow the steps below to perform a fax diagnostics test.
  1. Set up the all-in-one for faxing according to the setup instructions found in the product's User's Guide .
  2. Make sure you have inserted the print cartridges and loaded paper before starting the test.
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Accessing the Diagnostic Utility from HP Solution Center The fax Diagnostic Utility can also be accessed from the HP Solution Center software, by selecting the HP Fax enabled product in the drop down box, and then following these steps:
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