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The first thing you should do is make sure the proper drivers for the device is installed on your computer. Here's how you do it: - Click start, then "Devices and Printers" (if you have Win7) - Find the MP3 player in the list of devices, right click it and select "Properties" - Click the "Hardware" tab then click the "Properties" button. - Click the "Change settings" button, then "Yes" - Click the "Driver" tab then click "Update Driver..." and tell it to look online for the driver update.
If it still doesn't work, then it sounds like you may have to reset the device. DOING THIS WILL ERASE ALL DATA ON THE DEVICE. Take a toothpick and press it into the small reset hole on the back of the device. This will restore the device to it's factory default settings where you should be able to transfer files after that.
Just a tip, don't even install the RCA software. It really isn't needed at all. Instead, open the MP3 player like a drive in Windows Explorer and you can copy/paste music files into the "AUDIBLE" folder.
Please try these steps: You don't need any driver software, if your pc has windows xp sp2 or later and Windows Media Player 11. 1. Connect the player to the computer. 2. From the computer, select start - Control Panel - Performance and Maintenance - System. "System Properties" is displayed. 3. Select Hardware tab, and open Device manager. 4. Open Universal Serial Bus controllers, and select USB Mass Storage Device or WALKMAN NWZ-XXXXX. 5. Select Action - Update Driver ... from the menu bar. "Welcome to the Hardware Update Wizard" is displayed. 6. A dialog on Windows Update connection will be displayed. Select No, not this time., followed by Next. 7. Select Install from a list or specific location [Advanced], followed by Next for the hardware install method. 8. Select Don't search. I will choose the driver to install., followed by Next for the search and install option. 9. Check Show compatible hardware, and then select MTP Device* in the model list, followed by Next. The device driver is installed. 10. "Completing the Hardware Update Wizard" message is displayed, and confirm "MTP Device" message. Click Finish.
It does not support Audible. I have funny insider information on this - Philips originally planned to make it Audible compatible, and even added an Audible folder. In the end, they didn't seal the deal and sent out players that were not compatible with audible, but have an Audible folder in them. LOL.
A workaround is to download audiobook files in mp3-only format. You won't be able to use them like an audiobook, but they will be available for lsiten.
I'm having problems with audible books myself but I think I can help you with your problem. The audible website should have demanded that you download the audible manager. When you open this program (if you haven't already done so) you need to add your device from the menu on the left side of the screen. Follow the directions (I don't think I need to walk you through that) and once your device is now listed in that menu on the left side of the screen right click on it and select activate device. It will then prompt for your audible user name and password. Having done that your device should play the file if it is indeed audible compatible. if that doesn't work you're sol.
This player will only recognize Audible audiobook files
There is not a fix for the pause/resume issue - it is a major problem for just about every mp3 player that claims audiobook compatibility
Here are some help files: Audible 1) Adding audible books to your MP3 player using Audible Manager (Windows XP) Windows - http://mp3support.sandisk.com/audible/xp-audible-add-book.wmv 2) Adding books from an online library to your computer using Audible Manager (Windows XP) Windows - http://mp3support.sandisk.com/audible/xp-audible-add-books-from-online-library.wmv 3) Adding your MP3 player as a mobile device in Audible Manager (Windows XP) Windows - http://mp3support.sandisk.com/audible/xp-audible-add-mobile-device.wmv 4) Deleting an audible book in your MP3 player using Audible Manager (Windows XP) Windows - http://mp3support.sandisk.com/audible/xp-audible-delete-book.wmv 5) Deleting a book from your library using Audible Manager (Windows XP) Windows - http://mp3support.sandisk.com/audible/xp-audible-delete-book-library.wmv 6) Purchasing an audible book from Audible.com (Windows XP) Windows - http://mp3support.sandisk.com/audible/xp-audible-purchase-book.wmv
Go to jnc website and check their mp4 section (or better yet call JNC) - www.jnc-digital.com; they definitely have mp3 players that rae compat, but you will need to check the manuals for their mp4's to be sure - calling is usually quicker