Question about Kwikset 907 907-15 Satin Nickel Smart Code Smart Code Deadbolt with One Tou

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Kwikset smartcode won't lock

Newly installed Kwikset Smartcode dead bolt - brand new batteries - when I push the lock button on the keypad it beeps but the motor doesn't turn the lock. I don't even hear the motor running. I've installed 2 of these things on other doors without any issue.

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Posted on Jan 02, 2017

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  • 963 Answers

SOURCE: I'm using a kwikset smartcode

I have reviewed the installation instructions for the Kwikset 907-11P; here is a link to it:

http://s7d5.scene7.com/is/content/BDHHI/40486-02

I would recommend verifying that the batteries are new and installed correctly. I did not see anything about an insertable/removable battery pack or the need to hold a lock button while changing the batteries. Under normal circumstances there is no need to reprogram the lock codes when batteries are changed.
I did see that if the bolt does not extend when the lock button is pressed that you need to reprogram the handedness of the door (see Step 4.9).
On page 9 of the installation instructions is Troubleshooting tips and a contact number for Kwikset USA :
1-800-327-5625. I'd recommend calling them directly if, after going through the installation instructions, that you have the same problem.
Good luck!

Posted on Apr 26, 2011

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This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Posted on Jun 27, 2011

  • 963 Answers

SOURCE: I have a Kwikset smartcode

This may be something as simple as a pinched or grounded wire during installation or a problem with the internal circuitry.
So I suggest that since the lock has a lifetime warranty, contact Kwikset's Customer service and describe the problem to them. They will be able to help you diagnose the problem and set you up with any replacement parts necessary. Contact information:
Call: 1-800-327-LOCK (5625)

Support Hours: Monday-Saturday
7:30am-4:00pm PST
Closed Sundays and Major Holidays

Good luck!

Posted on Jul 24, 2011

  • 963 Answers

SOURCE: Kwikset smartcode deadbolt. The

Let's review the programming steps, in case you are overlooking something. This information was found at this link:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
IMPORTANT: DO NOT SKIP THE FOLLOWING STEP.
LOCK WILL NOT BE ABLE TO OPERATE PROPERLY!
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.

1-800-677-5625

Good luck!

Posted on Aug 04, 2011

  • 963 Answers

SOURCE: How do I change the lock to operate with my

Watch this video:
http://www.kwikset.com/Customer-Support/How-To-Center.aspx

Posted on Nov 08, 2011

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1 Answer

Need to reverse bolt


Called "handing" the lock (left-hand or right hand door hinges):
Remove the battery pack. Keep the door open.Hold down the "Lock" button on the exterior keypad and at the same time, insert the battery pack into the interior assembly. Keep holding down the lock button until you hear two beeps, which will take approximately 30 seconds. During that time, the Smartcode mechanism will automatically drive in and out several times to determine proper handing.Done!

There is an excellent installation & programming video where you can watch how to do this, and it also explains the features of the internal slide switches.

http://www.kwikset.com/Videos/Vitro/smartcode.aspx

Good luck!

Apr 04, 2012 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I have the kwikset keypad that is supposed to light up and it did for awhile since I've had it for several months and now all of a sudden it won't light up. The batteries are fine and I tried new batt


"My keypad won't light up when door is locked when you push lock won't light up green."

Try this:

To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Dec 11, 2011 | Kwikset 909 909-L03 Lifetime Polished...

1 Answer

None of the buttons on the device will work. Batteries are fine and blinking light inside appears normal. Cannont lock the device from outside or get the code to unlock the door.


Check to be sure the keypad is still connected to the inside assembly. There is only a one year warranty on the electronics and Kwikset will not sell the electronic parts separately. If you want to replace it, there are other brands that are key-compatible with Kwikset. You'll still have the same problem if the electronics breaks though. The main difference is that other brands don't move the bolt with battery power, they just enable it to be moved by hand.

Aug 06, 2011 | Kwikset 909 909-L03 Lifetime Polished...

1 Answer

My keypad won't light up when door is locked whe you push lock won't light up green


To make the keys light up when you want to enter your code, you have to push the lock button on the keypad first. If the keypad light never comes on, open the door and manually lock the interior lock, then press the keypad lock button. The above instructions should then work.

Good luck--and please provide feedback if this helps!

Aug 04, 2011 | Kwikset 909 909-L03 Lifetime Polished...

1 Answer

Kwikset smartcode deadbolt. The lock button unlocks it the code locks it. I followed the handing instructions and tried the bolt in both positions while doing that procedure after the initial problem.


Let's review the programming steps, in case you are overlooking something. This information was found at this link:
http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Important before proceeding: 1. Verify that position #2 of the "Settings
Switch" is in the OFF position. (Refer to section 11.) 2. Work with the
door open (away from jamb) to avoid accidental lock out. 3. Make sure
the bolt of latch is in the extended (locked) position

8. Automatic - Bolt Direction Determination (Door Handing).
IMPORTANT: DO NOT SKIP THE FOLLOWING STEP.
LOCK WILL NOT BE ABLE TO OPERATE PROPERLY!
? In the steps below, the SmartCode mechanism automatically determines the "door handing" and sets the proper direction for motor to rotate.

a. Press and hold the "LOCK" button on the exterior keypad, while fully inserting the battery pack into the interior assembly (the tabs on the pack must face out)

b. When the unit begins to operate the bolt, release the "LOCK" button.

c. Do not disturb the unit for approximately 20 seconds until the interior Green LED flashes followed by a beep. During this time the system will drive the bolt several times, will determine "door handing", store data in memory and exit. It is very important that this process is allowed to finish properly.

Proceed with programming your Usercodes per the instructions.

Finally, here is the contact number for Customer Service At Kwikset. Call them if you still have the problem.

1-800-677-5625

Good luck!

Aug 03, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Just installed kwikset 909 all worked fine except that I cannot turn the cylinder manually with a key to unlock or lock. it locks and unlocks with the keypad.


For your review, here is a link to the installation instructions for your lock:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Under the Troubleshooting steps at the bottom, you will see this text:

Q: I just completed the installation of a Smart Code unit on my door; I am unable to operate it manually, although I checked for smooth bolt operation during installation. What should I do?
A: You need to run the "Bolt Direction" routine again; allow the process to run to completion see Section 8 in User's Manual.

So please go through the installation instruction's Section 8 again. (Remove the battery pack first.) It is important to follow this procedure very carefully for success!

If you feel that you are following all steps correctly but the lock is still not functioning properly, please contact the Kwikset Customer Support:

Call: 1-800-327-LOCK (5625)

Good luck!

Jul 20, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

H do I reset all the codes and establish a new one on a Kwikset 909 909-L03 Lifetime Polished Brass Smart Code SmartCode.


This link will take you to the PDF image of the installation and programming instructions:

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

(PDF files require that you have Adobe Reader or similar installed on your computer
http://get.adobe.com/reader/ )

It's a good time to replace the batteries while you're reprogramming. Please review each step carefully, because it's easy to goof up this programming process, if you don't follow the procedure properly.

Good luck!

Jun 27, 2011 | Kwikset 909 909-L03 Lifetime Polished...

1 Answer

Dead bolt does not align with the keypad, every time i turn the dead bolt it only goes in so far then i hear a click, and if i push the lock button it doesnt turn i hear a continuous click then the keys...


I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

Apr 16, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

Kwikset keypad deadbolt will not lock or unlock. Batteries OK.


I have included a link to the installation instructions for the Kwikset 909 lock. I think that if you go through the installation instruction routine carefully, you will solve your problem. Pay particular attention to Step 8, the synchronization routine.

http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

Good luck!

Apr 10, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

1 Answer

I replaced the batteries. After inserting them back into the system, the lock does not operate. I have tried pushing program button 3 times and waiting 10 seconds, nothing. I removed the batteries again...


Here is a link to the complete set of installation instructions for the Kwikset 909-15:


http://s7d5.scene7.com/is/content/BDHHI/kwikset-smartcode

If, after following the instructions for replacing the batteries and reprogramming the lock it still doesn't work for you, I suggest contacting Kwikset Customer Support:
Kwikset Corporation
Consumer Service
19701 DaVinci
Lake Forest, CA 92610

Kwikset Customer Service
Call: 1-800-327-LOCK (5625)

This is a link to the customer support page:

http://www.kwikset.com/Customer-Support/Contact-Us.aspx

Good luck!

Feb 02, 2011 | Kwikset 909 909-15 Satin Nickel Smart...

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