Question about Dimplex Compact Electric Flame Stove Heater

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Fire was working fine, then flame effect stopped. Heater still works on both settings, but no flame effect. Tried new bulbs, but still no flame effects, any ideas?

Dimplex jaz20 optiflame electric stove

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  • 72 Answers

If it is not the bulbs, it is often a melted switch or circuit board.
You can obtain technical support for your stove here:

Dimplex Technical specialists:
1-888-346-7539
Monday - Friday
8:00 a.m. - 4:30 p.m. EST

Posted on Jan 16, 2013

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buzzwood
  • 65 Answers

SOURCE: Dimplex SHB20 Sherbourne Electric Stove -Flame Effect not working

Call Dimplex : 1-800-668-6663 ext: 358 they are kind and very helpful, they will send you arts to repair.

Posted on Jan 21, 2009

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1 Answer

Dimplex dakota heater is working but flame effect is not its led I think not bulbs.


Says you can turn it on and off? Did you knock the switch?


Can I operate the flame effect on the fire without the heat?
All our Optiflame and Opti-myst fires can be operated on a flame-effect only setting, as can the flickering flame effect on our freestanding bar fires.

Is the flame effect expensive to run?
No, to run the flame effect involves powering light bulbs and a small electric motor and in most cases costs no more than a couple of pence an hour. Some of our fires have LED lamps fitted which are even more energy efficient.

Some have bulbs, some have LED.
Example calculations:
Using UK standard average price of electricity of 14p/kWh (source: Energy Saving Trust Feb 2015)
Optiflame LED flame effect only (eg Danesbury) = 0.1p every hour
Optiflame conventional bulb, effect only (eg Cheriton) = 2p every hour
Opti-myst, flame effect only (eg Oakhurst) = 3p every hour
Opti-V single screen = 0.5p every hour
2kW fan heater, on constantly (no thermostat) = 28p every hour

Optiflame lightbulbs for sale. Remove the coals and check for bulbs.
https://store.gdcgroup.co.uk/dimplex/products/index.htm?product_code=FP03022

Dec 23, 2015 | Dimplex Heating & Cooling

1 Answer

Flame effect electric fire loud clicking noise


You need a new synchronous motor. This is the small motor which turns the flame effect rod. They are notorious for becoming noisy.

Nov 06, 2012 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

Flame effect has stopped but fans still working. Can it be repaired. I am in Christchurch.


More than likely, the bulbs that produce the fame effect have burned out and need to be replaced.

Robyn, you can access the bulbs by removing the rectangular cover on the back of the stove. It's located just above the bottom edge on of the back cover. The bulbs are 60 watt, small base chandelier bulbs. They simply unscrew to remove. Be sure to unplug the unit, before attempting any maintenance.

Hope this helped you. Please let me know. Thanks.

May 27, 2011 | Dimplex Compact Electric Flame Stove...

1 Answer

I have recently bought a second-hand electric fire which looks exactly like The Adam Ribbon chrome Electric Fire. It has three switches for flame only and then two heat settings. What i don't understand is...


The dial, numbered 1-9, is probably the heater fan speed control. Or it also could be the flame effect control (speeds the flames up or slows them down). But, I suspect its the heater fan speed control. Either way, it works like a rheostat. As far as efficiency is concerned, despite what the manufacturer may say, electric fireplace effect heaters are not that efficient in the long term. Nor, are they that reliable. They do require routine maintenance to increase their longevity.

Hope this answered your questions.

Apr 13, 2011 | Heating & Cooling

1 Answer

I have a wall mounted electric fire with flame option,I have changed the bulb but cannot get the flame effect to work. The falme wheel is turning but no light effect.


have you checked fuse to bulb some electric heaters have a fuse for bulbs and fans so it might be a small inline fuse that you need to change

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the fan is working. I do not have the flame effect fixed. I find this web site difficult to get any help from.... seems to go around in a circle. Just tell me if it can be fixed.. I want to know about the bulb (?) or whatever makes the flame effect. Nothing seems to be able to take apart , if not do you have a website I can get to for a new one.....thanks....

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1 Answer

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Hello. It could be possible that a piece or some of the foil that gives the flame effect has fallen down on the motor, that creates the heat. This could be causing the noise. I would not think this is an electrics problem.

I would ensure the electric fire is disconnected from any power supply and either open the heater myself or get a electrical specialist to have a look. Then you will see exactly what is happening. A piece of foil may be visible which is catching the motor.

If you decide to tackle the problem yourself write down how to put the heater back together as you take each part out. These parts would be covers etc. It can easily get confusing. That is important.

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