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Have you downloaded or have the disk and installed the latest updated software program from the Zune web site? You need the Zune software to sync music or videos to your player if you haven't done so yet. You also need to setup your software and name your Player so that the software recognizes it. Also where are you trying to download music from? From the Zune website, from another website, off of your computer? Can you please give more details of what is going on? I've had Zune players since 2006 since they came out, so maybe I can help if you can explain more.
You shouldn't have to install the driver yourself! Uninstall and Delete all files connected to your Zune (except your music files!). Now, plug your Zune in, and the computer should locate/install all the necessary drivers and software needed to operate your Zune. Then, you can format/personalize the Zune software the way you want. The computer downloads the drivers for you! Try that! It should work wonderfully!
You need to download the software from www.zune.com before connecting your zune. Follow the setup instructions. After installation you connect your zune to the PC and the software should automatically detect it and continue the setup and update process.
just google "Zune video converter" to get ahold of a converter... the first link is usually fine...
After you get the conversion you just toss the converted file into a folder monitored by the Zune software and it will pick it up automatically. From there you right click the name of the file in the Zune software and click "transfer to zune"