Question about Motorola Computers & Internet
Each time i try to access the internet, i get this error message stating I can't access the internet until i input the modem access code. Once I do, the internet connection is complete. But once I stop using the internet for awhile and try to log on , the error message appears again and again i have to input the modem access code before i can connect to the internet. I have rebooted, turned the system off but nothing works. Why does it keep asking for this information?
Posted by Anonymous on
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Posted on Jan 02, 2017
SOURCE: Westell Linksys 327W
Ok right I love these issues. Here we go!! First I want you to determine if this is a no sync issue or if this is a no route issue. Know this is the difference between working with Verizon or working with Verizon On-Line. If you have a sync issue which means the DSL light is off or blinking, this would be a Verizon proper issue and is easy to have fixed, however if the DSL light is on and the internet light is off this means that you have not received a PPPoE derived address and thus while you have DSL (Digital Subcriber Line) sync you do not have connectivity to a gateway router to route you to the Internet. I want you to log into you DSL modem (http://192.168.1.1) then using your login ID and Password the one you configured for the Router not Internet access. And the go to the screen that show your DSL connectivity see if it is up or down *Remember DSL refers to the layer 1 connectivity, and PPPOE refers to the layer 2 connectivity". If the DSL light is on this meaans that you have to call verizon and say "My DSL light is on, but I am not getting an IP address which means my layer 1 connectivity is working, but my layer 2 PPPOE connectivity did not provide the platform for my layer 3 level to be built". so this now becomes a task of troubleshooting the layer 2 systems (PPPOE server, and IP Address delivery systems, and Redback SMS). Instead of a half hour of "is your modem plugged in". If your DSL light is off then your layer 1 systems are not working this could be anything from your modem to the ASAM ( ATM Subscriber Access Multiplexer ) system or DSLAM (Digital subscriber Line Access Multiplexer). In any case if the DSL light is off they just have to figure out why. This can be done at the central office by disconnceting your cable and pair and trying to sync up at the vertical shelf (Ca/Pr) or at the split bank. If they sync up the problem is outside, if they do not sync up the problem is inside the CO either at the Split bank or the DSL OE block. If the problem is in the CO they will fine and fix it. If the problem is outside, what you can do to expedite things is to take your DSL modem to the NID (Network Interface device) and connect to the phone line that has DSL on it and try to sync up there. If you can sync up the problem is inside of your house, if you can not sync up the problem is outside of your house prior to the NID and thus is verizon's responsibility. I hope this helps.
Posted on Sep 07, 2007
SOURCE: D-Link Router & Actiontec Modem
connect the Dlink router to the modem ActionTech->( wan port )Dlink. Login to the Router web-interface and go to STATUS & check the WAN IP address which would be modem ip address. if there is an ip address, do ping test on your computer to that ip address and see you are getting successful ping results. If so, the ping yahoo.com and see there is an successful ping for yahoo.
- If there is No WAN IP in STATUS Page, Connect the computer directly to the modem and let me know the ip address you are getting. Can I know your ISP name please?
Posted on Oct 25, 2007
hmmm...only thing that makes sense here is that your dSL is unhappy...did you check that phone line into the modem? that's what the internet light means when it's out, actually..if its not the line, then it's the modem..
not much else that is off on this.
check your computer warranty here 4 FREE
Posted on Feb 28, 2008
the modem may have gone faulty so if your isp provided it ask them to replace it if the modem is in warranty period and if your isp provides internet connection through the phone line then first please try plugging the modem on main socket in with an adsl filter plugged in and if this is not the case then problem is definately the line through which the broadband signal come to your place which is suppose to be sorted out by your isp.
Posted on Mar 13, 2008
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