The 1,Q,A,Z and caps lock keys on my brand new (less than 1 month old) G60-100EM HP laptop sometimes stop working. Operation can often be restored by holding down another key, i.e. "fn", and pressing one of the non functioning ones. Often these keys operate normally for quite a while and then for no obvious reason the problem occurs again. Any advice would much appreciated. Charlie
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Re: Keyboard problem on brandnew laptop
Several reasons: 1. because of spilled liquid on this keyboard area, 2. because of heavy and/or hard thing fell on this keyboard area
3. because the laptop fell from the high height on the left side.
4. because you bought it already damaged
5. hardly probably software malfunction
For the first case you might need to disassemble the keyboard and clean all the metallic surfaces of these buttons. It's not so easy to disassemble it in right way. Second-third case - you'll need to purchase a new keyboard for it and replace with the damaged. Fourth case - claim your seller to change your laptop with the new one or get your money back. Good luck
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Cap lock key is not supposed to get stuck in any version of Windows. If your keyboard's cap lock is not woking, problem is not in Windows 7 but with your keyboard. You are not specifying if you hav a desktop computer or a laptop. If it's a desktop, go to any computer stpre and get a new keyboard. If your problem is with a laptop's keyboard and you don't know how to service them (most surely, you don't), it might not be a good idea to open your laptop and change the keyboard. A friend of mine tried to do this and he simply couldn't connect the keyboard. and finally he had to take it to service. So you should ask professional help to do this work.
It's most likely not a virus. To make sure of that first (if possible) plug in an external USB keyboard and try the keys that are not working on the keyboard to see if they work now. If they work now then there is an issue with the laptop keyboard.
Second make sure that the "Function lock" or "Num lock" button(s) are not pushed, sometimes these features interfere with the functionality of the keyboard. If they are not pushed then you will need to replace the keyboard. If the laptop under warranty then simply call up HP and let them now you are having an issue and they will ship you a replacement. If not then you will need to purchase a new keyboard (I recommend to buy from the manufacturer, but it's really up to you).
If purchasing a replacement keyboard is not an option, then you could try to remove the keyboard yourself (easy to do, most likely there is a few clips to remove then 1 or 2 screws) and try to see if there is anything in there causing an issue (dust, bread crumbs, and in my case hair). If you can clean it up a little bit and re-install it and you should be good to go.
1.Make sure the "Caps Lock" key is not on. Though this will be obvious to most people, if your keyboard is typing in only upper-case letters it can't hurt to check. Look at the "Caps Lock" indicator light on the top right corner of your HP keyboard. If the light is on, strike the "Caps Lock" key on the left side of your keyboard. This will turn the "Caps Lock" off, allowing you to type in lower case letters again.
2.Make sure the "SHIFT" keys on your HP keyboard are not stuck. Dust and dirt can build up on a keyboard over time, which can cause certain keys to stick. If either of your keyboard's "SHIFT" keys get stuck, your computer will type in only capital letters. Use a toothpick or cotton swab to remove the gunk from the key, which should help it return to its normal position.
3.Unplug your HP keyboard and then plug it back it. This will remove the device from your operating system and then automatically add it back in. This can have the same effect, essentially, as restarting your computer. If your keyboard was typing in capital letters due to an error being stored in your operating system's memory, that error will now be cleared and the HP keyboard will function as normal again.
4.Update your HP keyboard driver. Click "Start" and then right click on "Computer." Click "Properties" and then "Device Manager." Right click on the listing for your keyboard and then click "Update Driver." This will update the computer software that is associated with your HP keyboard. If your keyboard was typing in all capital letters as a result of an error with this driver, the error will now be fixed and you can use your keyboard normally again
Has the keyboard been deactivated on your wife's account. Go into control pane and check.
All keyboards have 3 lights above the number pad on the right hand side. Middle light is for Caps Lock. On laptops the light might be on the Caps Lock key itself. Sometimes when you press the key, check the bottom right hand side of your screen and it may tell you that Cap Lock is On/Off
1 = System is connected and working
A = Cap locks On= Cap lock is on. Off = Cap lock is off.
F = Function Key usage. On = I'm going to use the alternative fuctions of the F keys as programmed in the Keyboard settings. Off = Your using the standard features of the F keys.