Question about HP D8597A Keyboard

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Keyboard problem on brandnew laptop

The 1,Q,A,Z and caps lock keys on my brand new (less than 1 month old) G60-100EM HP laptop sometimes stop working. Operation can often be restored by holding down another key, i.e. "fn", and pressing one of the non functioning ones. Often these keys operate normally for quite a while and then for no obvious reason the problem occurs again. Any advice would much appreciated. Charlie

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Several reasons: 1. because of spilled liquid on this keyboard area, 2. because of heavy and/or hard thing fell on this keyboard area
3. because the laptop fell from the high height on the left side.
4. because you bought it already damaged
5. hardly probably software malfunction
For the first case you might need to disassemble the keyboard and clean all the metallic surfaces of these buttons. It's not so easy to disassemble it in right way. Second-third case - you'll need to purchase a new keyboard for it and replace with the damaged. Fourth case - claim your seller to change your laptop with the new one or get your money back. Good luck

Posted on Jan 31, 2009

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Posted on Jan 02, 2017

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