- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
A likely cause is that the battery is "dead" ... i.e. no longer holds a charge. The GPS runs on battery power, even if it is plugged in. It will work even if the battery holds a (small) charge. But if the battery doesn't a charge anymore, the device will not start up, even when it is plugged into a power source.
If this is the case, you'll want to change the battery.
If you TomTom is not coming on after a long sleep.. I.E. more then a few days with no use, try this......
(1) Plug the unit into either a PC or your Car (2) Wait for about 2-5 minutes to get some charge into the unit (3) Press and hold the power button for about 15-20 seconds until you see the start-up screen
Why did it die? I have found and many other have found the battery does not live long without a power supply to charge it, it would seem to me even thou it is powered off, the TomTom is still sucking away at the battery and it would seem there is nothing that can be done about it.
Try to hard reset the unit press and hold the reset button for 10 seconds and then if still not work check if there is a latest firmware update and also make sure to properly charge the unit for 3 to 4 hours.
Your best bet is to purchase a non working unit from ebay with a good screen (ask if the unit has a good screen before bidding). I do this all the time. A new screen depending on your model will usually cost more than buying a new unit. Goggle changing the LCD screen on your model to learn how it is done. The tools you will need are not expensive. For most models you will need a # 8 and # 6 torx bit and a guitar pic to open the case.
Hope this helps
Yes , it should be covered by warranty. It's not a common problem but sometimes batteries do fail. It's a bit like when a light bulb goes in your house , you can get a brand new one out of the cupboard , plug it in and it either goes right away or only lasts a short while. Where thats the case the bulb was in fact defective and not fit for purpose. Same with your Tomtom battery . Good luck when you contact TomTom.
Reset the unit by pushing a bent paperclip or pin into the hole on the bottom marked 'reset' turn it back on, plug it in & charge it via USB overnight or as long as you can in the car, make sure the led on the top is green, tap the bottom right of the screen & check the battery symbol on the unit says charging underneath.
If this doesn't help.
contact them about the problem...