Question about HP Officejet 5610 All-In-One InkJet Printer

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Cannot RECEIVE faxes.

I can send faxes but cannot RECEIVE faxes. Everything is plugged in correctly, etc. Can anyone help? Thank you.

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I have a HP C6100 Series and can send faxes but cannot receive

Posted on Jan 19, 2009

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Posted on Jan 02, 2017

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1 Answer

I am able to fax but instead i can't receive any faxes


Sounds like it could be the settings not correct. (the phone number, it could be set to send only, etc.) I would check the settings.

Jul 16, 2010 | Philips Magic5 Voice DECT Duo - Fax /...

1 Answer

I CAN SEND FAXES BUT NOT RECIEVE


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Jun 13, 2009 | Office Equipment & Supplies

1 Answer

Not sure if i have the fax connected correctly in


You don't need a modem to send/receive a fax.Plug it into the wall jack. Plug the other end into the "line" jack" on the fax machine. That's it.

Apr 10, 2009 | Office Equipment & Supplies

1 Answer

Cannot receive faxes


Clear NV RAM.....
Unplug the Power Supply from the Printer....
Press and Hold the #5 button on the Printer and plug in the Power Supply.......
Don Release the #5 button till the Printer turns on completely....
After releasing the #5 button........
Press the Menu button once Keep on Pressing the Right Navigation Key till u find an option saying Maintanence goto maintanenece and go to manufacturing and click on clear NV RAM.....
Now as soon as the Printer is Restarted.......
U will be able to send and recieve faxes.....
Thanku.............

Jan 18, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Fax machine will send out but will not receive any


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Sep 24, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

1 Answer

Cant receive faxes


Set your fax machine for AUTO RECEIVE. Unplug power cord and plug back in.

Sep 05, 2008 | Brother IntelliFAX 4100 Laser Fax

1 Answer

Cannot receive faxs


The majority of non receive issues are phone line problems.
3 conditions must exist for a fax to receive, the phone line voltage must be high enough, the phone line current must be high enough the the DB gain must be correct.
A fax receive should be viewed in the same way a remote controle works.
When you send a fax, you manually access the phone line when you select send, you connect to the phone line, normally via a relay. Once that physical connection is made, it can send anything. Maybe not well, but it will send.
Where as receiving is an electrical signal that activates the machine. If your phone line is not up to standard, its like haveing a remote control with weak or dead batteries and trying to turn on your TV with those weak batteries in it.
Issues, simply a bad phone cord between the machine and phone jack. Some resistance may have acrured over the years. The phone jack itself may have a poor connection.
A staticy phone line will cause a fax not to pick up. Plug a phone into that line and see if there is any noticible static.
Multiple devices plugged into the phone line with the fax machine. ETC an answering machine, credit card machine, etc can cause more of a draw on a shared line, if that is the situation, at least for a test, remove everything but the fax machine from the line and see if it receives then.
Rarely if the machine can send and not receive is the machine an issue.
Have your phone lines checked well and that sould resolve the issue. And make sure the line is not plugged into the extension or phone jack on the machine, but plugged into the line jack. That is also a common problem.

Apr 30, 2008 | Office Equipment & Supplies

1 Answer

Can't receive and send fax


check to see if your phone line is plugged into correct slot marked with an " L " or line on your fax. and that you are getting a dial note from your fax by selecting the speaker button or by connecting a phone into the other slot on your fax marked by a phone and listen for a dial tone.


Thank You,

Mikey

Apr 03, 2008 | Canon FAXPHONE L80 Laser

1 Answer

Panasonic KX-FL501


90 percent of the time that is a phone line issue.
But, first thing to look at is see if someone has removed the phone line and placed the line into the extension of phone jack and not the one marked "line"
You may simply need to replace the phone line between the machine and jack.
Yes you may hear a dial tone, etc etc, but you are losing one of 3 things. Either some of the phone line voltage, phone line current or what is called decibel loss.
When you send, you make the phone connection like lifting the phone off the receiver, but the signal to receive must be strong enough for it to key the fax board modem to receive.
If you have another device plugged in on the same phone line. Try removig that item, ex, an answering maching, Credit card machine etc and see if it is interfering with receiving also.
There is a high percentage the phone line is the issue.
Some things to check on the machine itself. Make sure Junk Fax setting is OFF, Make sure ECM ( error correction mode) is ON. Make sure Secure Receive is OFF and manual receive is OFF. Those will be in your machine setups.
The Junk fax setting will stop almost all incomming faxes.
It is less likely a software corruption issue. But that is remotely possible.
Let me know please, Some other obsecure things that can cause this. But I think you will find one of the posted things will resolve your issue.

Mar 04, 2008 | Panasonic KX-FL501 Plain Paper Laser Fax

5 Answers

Can't receive fax but can send


Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

Dec 03, 2007 | Sharp UX P200 Plain Paper Thermal transfer...

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