I want to replace the motor on my living air purifier model XL15. I don't know how to get to where the wires plug into the unit. They go through a hole and under the base. Thanks for any help you can give me.
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I called with this problem, and after explaining that I did everything I was supposed to do, including vacuuming the inside and outside, cleaning the wire with at LEAST 20 up & down strokes, and cleaning the plates with hot sudsy water, allowing 24 hours to dry and the holding down the power button to reset the unit for 10 seconds; the near-English speaking tech asked me if I had done each step (individually) that I JUST TOLD HER I did. She asked me if I had the original store receipt (which I couldn't find at the time I was on the phone) and then told me that they would send me another one for $29.95 freight plus I would have to pay for return shipping of the original (2-month-old) unit. At this rate of exchange I could just buy another brand new one in less than a year.
Sometimes you have to give the fan a push with your finger. If that didn't work, check all connections, fuses, etc. Sometimes things get jarred. If you changed out the connections at the ends of the wires (they include new ones with the replacement motors) you may need to make sure that you connected and/or crimped them correctly.
If there is only one spot on the fan control dial that turns on the fan, it seems that the fan control pot has failed and needs to be replaced. You can call the company and order one and it should fix your problem 800 989 2299.
look through the front grill while its "on" you should see a glow from a neon lamp inside. If its not on chances are the circuit card is dead (should have about 350VDC plate voltage).
I have a used but good board if anyone needs one.
Clean the contacts that touch the plates with Qtips and 70% or higher isopropyl alcohol and replace the plates. Sparking on the plates usually is a sign of a crack in the plate. The electricity is passing through the plate, creating an arc. The crack may be invisible to the naked eye.
Confirm that the appropriate sections of the circuitry are powered up and drawing power; check the interlock switch action; toss it back to the maker because the Hi-V transformer or ladder circuit or sense or hold caps were (if testing proves) never quite functional.