Question about HP Photosmart C6380 All-In-One InkJet Printer

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HP C6380 printer won't align ink cartridges and keep getting Oxc19a0013 Ink system failure notice

My printer keeps giving me an alignment failure notice. I turn it off then on and it still fails. What do I do?

Posted by Anonymous on

6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Printer keeps showing : Press

PRESS SET UP & OPTIONS AT THE SAME TIME. WILL CLEAR MESSAGE.

Posted on Oct 22, 2008

  • 25 Answers

SOURCE: HP OfficeJet 6110 xi Self Test "Align Cartridge" Failure

Hello there,

Try cleaning print cartridges from HP toolbox

or reset process

Please see note at bottom re: powering on and off

1) If you know you are going through the re-set process. Ensure there is nothing in your printer que already when you want to power on again.

2) Plug printer/scanner directly into the wall, not a power bar or UPS... Read at one point, it has something to do with the electricity (KW or Voltage or Amps) factor and power requirements to the printer/scanner. However was very technical and don't remember enough details to explain properly, sorry... Anyhow, directly into the wall.

This is what has worked for me. Got original re-set process of solution from sillygirl.

3) Disconnect all cables from printer.

4) Clean the glass on top with alcohol and cotton swabs.

5) Then go through the reset process (press # 6 while plugging the power back into the printer).

6) If you have the CD for your printer it doesn't hurt to put it in your CD carriage in case your printer is looking for files or drivers. If CD starts to go to a un-install or full re-install just cancel and leave in carriage.

7) Sometimes helps if you first plug printer in.

8) Re-boot pc before powering on printer. Once re-boot has started and PC will start to look for printer.

9) Power on printer (press # 6 while plugging the power back into the printer to re-set).

10) Watch for point where your printer icon usually appears and plug the USB into the PC.
_____________________________________

11) If this does not work then take the printer apart and clean the underside of the glass as well. Unfortunately need to go through re-set process again. May need to buy a set of screw drivers for removing the glass. They are different. (Torx)

12) In another solution it states - you must clean all the mirrors inside the scanner assembly q-tips work well (black box closed with two locks) also the lens and the delicate spaghetti-like lamp. Generally this works... Not everyone has done this part but worth a try when the printer is already open.

13) There is a black and white strip at that end of the scanner. Check to ensure the strip is there, in tact and placed correctly. This is what the scanner carriage aligns itself with.

Just so people know. I have posted solutions to this before that have worked for me. However, I really do think this comes down to a driver issue (do we all have XP, mine is actually XP Home Edition). Since HP no longer updates these printers not sure if we will ever see a driver that works perfectly. Once you get it going again it will all work great. The problem lies in powering on and off. Once you get it going without the scanner carriage jamming, leave it on! Even in the case of a power out I usually have to re-set again but can get it going, eventually (it can be very frustrating). Sometimes need to re-boot PC and plug USB into the PC while booting up and just about to look for your printer. This is to ensure it finds the printer/scanner. Also, when really desperate uninstall and re-install the hardware. Sometimes can try for quite some time to get it working again and eventually have to just leave it off for a few days then can get going again afterwards. Not sure if this has something to do with memory.

Posted on Feb 28, 2009

Joed911
  • 4338 Answers

SOURCE: my photosmart hp C6180 keeps saying printer

C6180 reset:

Perform a semi-full reset to set all user menu settings, telephony parameter settings, country/region and language UI, fax memory settings, fax journal information, speed dial and broadcast lists, personal header information, and junk fax settings to the default settings. Performing a semi-full reset of the All-in-One

  1. Use the On button to turn on the product.
  2. Remove the power cord from the product.
  3. Press and hold the # and 6 buttons.
  4. While holding the buttons down, connect the power cord to the product.
  5. Continue to hold the buttons down until the color graphics display becomes blank, then release the buttons.
  6. Use the On button to turn on the product. The reset information appears on the color graphics display.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01457329&cc=us&lc=en&dlc=en&product=1153494

Or a Full reset:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720248&cc=us&lc=en&dlc=en&product=1153494




If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Posted on Jun 12, 2009

  • 2 Answers

SOURCE: HP 2175 Printer won't align new ink cartridges.

press 'setup' and 'options' buttons at same time to overide

Posted on Jul 22, 2009

  • 685 Answers

SOURCE: HP Photosmart C6380 Ink system failure 0xc19a0023

Try this...

http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=3560280&docname=c01458034

Posted on Feb 12, 2010

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My HP PSC 950 keeps saying align ink cartridges. I replaced my black cartridge, and have tried aligning many times. Took out and put back in cartridge, but still not luck. Any...


You printer maybe lock in alignment status.
You could try a hardware reset
Removed both of your cartridges
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HP Photosmart C6380 - 0xc19a0023


This problem is impossible to troubleshoot by just typing in this little box. HP support has documentation on this problem for your model:

HP C6380 Ink System Failure

I hope this helps!

Dec 27, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

I'm getting "ink system failure" message on my 1-yr-old hp photosmart c6380. HP tech support tells me this is a critical failure and I should upgrade to another printer. D I have any other options?


Hello,

HP just wants to sell another printer. The "ink system failure" error is caused by air in the ink feed tubes. This happens when the ink in the cartridges goes run all the way out or you use poor quality refilled cartridges. In both cases the printer tries to pump ink but gets air instead. We have a step by step guide to do a purge on the ink lines and reset the system posted on our web site at: www.ccl-la.com look in the printer repair pages and the HP. In less than 10 minutes you should be back printing again.

I hope this helps, if so please rate our solution.

Buddy
Corporate Computer
www.ccl-la.com
tech@ccl-la.com

Dec 04, 2009 | HP Photosmart C6380 All-In-One InkJet...

2 Answers

Problem for HP Photosmart C6380 All-In-One InkJet Printer HP Photosmart C6380 Ink system failure 0xc19a0023 What do I do?


It's probably telling you it is out of ink.
The ink system can fail if the cartridges in the product are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.

Here's the HP page that details the solutions for this problem:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&cc=us&lc=en&dlc=en&product=3560280

Oct 26, 2009 | HP Photosmart C6380 All-In-One InkJet...

1 Answer

Hp 2210 all in one printer/scanner


after replacing the ink cartridge align the printer. Press alignment cartridge located in the printer properties. After printing the alignment get the paper and put it in the scanner. The computer reads it

May 04, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Alignment


Remove both the cartridges from the printer and check the expiry dates on both cartridges, if any of the cartridge is expired then change the cartridge and check the result. If the cartridges are not expired then check the ink levels present in the cartridges from the HP Solution Center. If the ink levels are good then clean the copper contacts of the cartridges with a soft cotton cloth and power cycle the printer.

  1. Turn the product off.
  2. Unplug the power cord from the product.
  3. Wait 30 seconds, and then reconnect the power cord to the product.
  4. Turn the product on.
Now insert the cartridges and align them, after alignment page prints then scan the page.

If it still gives alignment failed message then remove the cartridges and reset the printer and check for the result.



Jun 10, 2008 | HP Photosmart 4180 All-in-One Printer

3 Answers

Alignment problems


Here's the deal with the cartridge alignment page....the machine will spit out a series of black lines mixed with yellow ink and at the beginning of each of these lines is a "Green" check mark. The carriage moves back and forth over these lines and green check marks and reads them by use of what is called a "spot sensor" that resides on the right side of the carriage assembly. This is usually noticed by the blue ray of light that shines out of it. So if you are getting an alignment failure one of two things is happening....1)You've have got a bad cartridge (usually the color) and it is not laying down the right colors, specifically the green check mark or 2)You've got a bad spot sensor...even though it may still be shining the blue light, the sensor board can't process the information. Its an easy fix either way.

Inkworks

Apr 25, 2008 | HP OfficeJet G85 All-In-One InkJet Printer

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