Question about Dell 810 All-In-One InkJet Printer

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"USB has malfuctioned" after normal use for 2 weeks

I've been using this printer everyday for 2 weeks when it was taken out of the box. This morning I booted up, and tried to print out a shipping label. When I hooked up the USB cord, it told me that it had malfunctioned, and no matter what I've done, it won't recognize the printer. So far I've... -plugged it into another port -tried a new cable -restarted -uninstalled the printer -attempted to reinstall the printer (but won't let me because it won't recognize it) -checked to make sure the printer is indeed trying to recognize it as a USB device (it was) Any ideas?

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Re: "USB has malfuctioned" after normal use for 2 weeks

First, check to see that you can make a copy. If you cannot you have a physical problem with the unit that we will have to address. If you can make a copy: Disconnect the printer from the computer Go to the Control Panel/Add Remove programs Remove the Dell printer program Go to the Control Panel/Printer and Faxes Click on File come down to Server Properties In the box that pops up go to Drivers Click on the Dell printer - click on REMOVE Reboot your computer Re-install the printer driver from the CD - It will let you know when it wants you to reconnect the printer. If that does not take care of it, PLEASE let me know before you rate this solution. Ed

Posted on Jun 28, 2007

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