First off, remove the cartridges. There's a small button/lever up under the top of the printhead that you have to press in, its in the very center. Once you press that in, it should pop forward and allow you to pull it out. In order to replace it, just pull the old one out, pull the yellow tabs off the new one and snap it in place and put the cartridges in.
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hi, since you are ready to find a replacement if this doesn't work, you can try a few things by yourself. see if the the jack connecting the printhead to the ink cartridge holders is intact(it is a source of many problems in these type of printers) also. if there is too much heat emanating from the printer during use, its advisable to chuck it.
It's possible you have one of the following problems:
Printhead is faulty
The printhead has expired (HP printheads have an expiry date which is written into the chip) In both of these cases contact HP support to request a warranty replacement (but try the ideas below first obviously :))
The printhead hasn't been inserted properly
The chip contacts are dirty or soiled in some way For these last two, try removing the printhead, cleaning the chip carefully with a cotton bud and then replacing carefully.
It's also entirely possible that you've been sold a lemon in which case you need to call the store you bought the printer from and get them to troubleshoot the issue with you and/or replace it/refund your money.
Call the Kodak customer service number and tell them that you need a new printhead, that's the device that your cartridges fit into. They know that they have a problem but they will ask you to print a test sheet anyway. They should ship you a new printhead within about five days - at no cost. The printhead only seems to last about 4-6 months with my occasional use. Tell them that they should replace the ink cartridges since you used probably used up the ones in the printer trying to do the diagnostics of cleaning the printhead. They may not replace the cartridges but we should give them a hard time since it's their problem.
try this link : I followed the directions and fixed the problem. the instructions that came with the new printhead weren't really complete.
Here's essentially all I did for my fix - Opened the printer top, turned the printer off. Removed the "bad" printhead, cleaned the metal contacts on the printhead and printer with windex. Closed the printer. Turned it on. waited for it to reset. Opened the printer. Turned the printer off again. Installed the printhead. Closed the lid. Plugged the printer in again. When it was ready I accessed the HP toolbox and alligned the printheads and cleaned the printheads. It worked. Here's a link with photos.
I don't just change the printheads, go to utilities and recover printheads.
If all printheads are playing up, che3ck the magenta cleaner, if it's over full it can cause all printheads to fail, this info was taken from a page on the HP web page, but ?I can't remeber where.
Those solid ink machines are designed to be left on 24 hours a day, 7 days a week. (it uses about $20 in ink to turn on each time)
When turned off the printhead nozzles can get clogged up with dry ink, which causes white stripes. Running the eliminate light stripes routine purges the printhead (using another $10 or $12 in ink). When it becomes a continuous problem the printhead needs to be replaced....very expensive and time to get a new printer !