Customer Support ILO DVDR05 Recorder
I got my dvd recorder at wal mart. I have used it for a few months but never recorded with it. A friend hooked it up a second time as I got another tv. The manual got misplaced, and I can't find it anywhere. So I wanted to record this tv special, and couldn't get it to record. I contacted wal mart to try to get a phone # to contact the manufacturer to send me another manual. Talk about a run around. I was told that sansui made it, then orion, then cyberhome, then liteon, and also that it was a wal mart brand product. Everyone passed the buck. I contacted ilo tv, hoping they would get me in touch with the dvd recorder/player dept., they gave me ilo service, and ilo help. Nothing, I got nothing from either site.
One site I talked to said the company was raided by the government and was now defunct. That is why you can not reach them. When I tried cyberhome, I got to their site, but nothing on my recorder, just sales on different machines. From all the negativity I have heard and read about concerning this product, it is no wonder you can't reach them. And it says alot about wal mart, they won't stand behind their products and they too are just out to make a buck, to heck with the customer, just give me your money, as if they don't have enough of a monoply and billions of dollars already. So I suggest you save your money and get a name brand recorder and throw your ilo products in the trash where they belong. If you haven't experienced problems yet, you will. We all learned a lesson in trying to save a buck, don't count on wal mart, think before you give them your money, and buy name brand products, you might think they are more expensive but at least you know they will be around to stand behind their products.
Sep 05, 2006 |
iLO DVDR05 DVD Recorder