Question about Lucent PARTNER18 Corded Phone

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AUTO ATTENDANT NOT ANSWERING

MY AUTO ATTENDANT IS NOT ANSWERING - GOES RIGHT TO LIVE RECEPTIONIST WHEN CALLERS CALL IN. WANT THE AUTO ATTENDANT TO PICK UP. HAVE LUCENT PARTNER 18D PHONE. THANKS...............................PARTNER MAIL VS

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There is about three to four programs that need to be set up in your phone system in order to do this , the program number my be a little different depending on the partner system you have .

Posted on Feb 27, 2009

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I have Partner mail vs release 5. When someone calls in they get the receptionist voice mail(10) instead of the day menu prompt of the automated attendant. How do I get messages to go to the automated...


You are going to need to get into programming.
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You need to do that for all lines. That will make it go to the Auto attendant instead of the mailbox.

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Yes you need the PC ASA card and not ASX,

Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,

reception would need to activate a programmable button ASA button when experiencing high volume calls,

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If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.

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The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.

Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.

The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.






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I'm almost positive that what you are talking about is called an "Auto Attendant" or "Automated Attendant" which is a feature that is built in to most Voicemail cards, (e.g. IVP8, Stratagy DK, ies16, etc.). If you don't have a voicemail card, you need to get one for this feature to work. You also may have to have a technician set up your voicemail card to have the auto attendant feature on, or you can do it yourself, if you know how to. if you aren't really sure how to do it yourself, I wouldn't take a chance as you may mess up your system.
Hope I was able to help!

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Depending what number your extensions start with, you need to go to the programming for the auto attendant and "undefine" the number in the menu. More than likely, it is built as a "thru-dial" and allows callers to punch in the extension. If you remove this, callers will have no other choice but to use the options in the menu. I can walk you through these changes if you want.

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1 – Feature 983
2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs)
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9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use.
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If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.

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That will get you into the voicemail, and it will tell you the release (Partner mail VS rel 4, 5, etc...)

Need to know that for further instructions.

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