MY AUTO ATTENDANT IS NOT ANSWERING - GOES RIGHT TO LIVE RECEPTIONIST WHEN CALLERS CALL IN. WANT THE AUTO ATTENDANT TO PICK UP. HAVE LUCENT PARTNER 18D PHONE. THANKS...............................PARTNER MAIL VS
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**use with care ** if it is a "Partner System" here you go. if unsure do not do this. it is simple but one wrong keypress will cause ... mmm problems. so just hang up if unsure. dial intercom 777 , then * to get main greeting, if ok then * again then enter extesion should be prompted. press 0 # then password , default is 12345678 #. if it is good dial 9 (administration) then 3 (auto attendant) then 1 , 1, 6, * , # then 1 to record and follow prompts.
Example: to speak to a live person dial 72 and the zero time out option sends it back to reception and it will place it on hold,
reception would need to activate a programmable button ASA button when experiencing high volume calls,
If nobody picks up it will revert to the reception or zero time out attendant with another greeting depending on what type of avaya voice mail you have?
If you have R5 vs mail or Partner mail and not a PC mail some tricks can be done.
This may not solve your answer and ring delay on day or night mode needs to be looked at.
The reality is you can delay the callers ability to get to a live person for a minute or so if they choose to hang out without a ASA card.
Send them to an unused ex port and assign the port to automated attendant two. Depending on you VM we can have up to 5 AA's and greetings.
The fact is if your receptionist can't place the call on hold with a music on hold greeting that says's Bla Bla Bla and more nice stuff and stay on the line we will be with you shortly then you need to hire a new receptionist.
I'm almost positive that what you are talking about is called an "Auto Attendant" or "Automated Attendant" which is a feature that is built in to most Voicemail cards, (e.g. IVP8, Stratagy DK, ies16, etc.). If you don't have a voicemail card, you need to get one for this feature to work. You also may have to have a technician set up your voicemail card to have the auto attendant feature on, or you can do it yourself, if you know how to. if you aren't really sure how to do it yourself, I wouldn't take a chance as you may mess up your system.
Hope I was able to help!
Auto Attendant Answer Lines 1 – Feature 983 2 – Log: Dial 1020000 (3-digit DNs) or 120000 (2-digit DNs) 3 – Press AA 4 – Press LINES 5 – Line number: Dial line number (001-xxx). 6 – Line:xxx Ans:No Press CHNG to AA if auto attendant will always answer theline. If a Night Service key will be used to activate auto attendant answering, leave Ans: at No. 7 – If line has been changed to Ans:AA, press * then press TABLE. 8 – If Table:1 is OK press RINGS. (Table 1 is the default greeting table. Change to a different table (1-4) if alternate answering is required on the line being programmed.) 9 – Rings:0 – Press CHNG, dial number of rings before auto attendant answers the line, or leave at 0 for immediate answering. Allow at least 2 rings if CLID is in use. 10 – Repeat for each line to be programmed. Notes For Night Service Mode Auto Attendant Answering If the auto attendant will only answer lines in night service mode, line answering should be set to No as per step 6 above. Using night service will cause the AA to answer lines immediately.
You can adjust the Answer Delay time by going to Menu then DTAD. Adjust the Answer Delay under this menu... 6 seconds per one ring.
If you have auto attendant set up to answer for you in a multiline system, set that delay accordingly. That will be the first system to pick up, You should set up one auto attendant for every voice line coming into your phones.