Question about Brother IntelliFAX 2800 Laser Fax

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Loud grinding noise when paper is feeding through machine

Noise seems to be from left side top of machine. Noise does not occur when receiving faxes and machine is printing these faxes. Grinding noise occurs when paper is fed through machine when faxing or copying. If you push down on key pad area on left side grinding noise sometimes disappears. Sounds like gear grinding. Can this machine be taken apart easily and gears replaced? Are replacement parts available on-line?

Thanks

Tom

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  • DLNipper Jan 21, 2009

    Same, exact, problem here.

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Mine was indeed a gear problem. Took off the top cover and poked around. Found two areas that may have caused the grinding.
1. The lower roller shaft had slid to the left out of it's groove. By removing the handset cradle (3 release tabs are accessed underneath the toner hatch.) I could loosen the "gear box" (a black contraption with all the gears inside) and then snug the bottom roller into proper position.
2. I removed the "gear box" to look around. Don't know if I dislodged one of the gears while doing so, but noticed one was dislodged ;-)
This required opening up the gear box by removing 2 screws and lifting off the motor. Then i could get at a gear that had come loose from a claw sort of piece. Note: the teeth of the loose gear needed to be on the motor side when sliding it back into the claw thingy. It seems to use a metal clip for friction control and perhaps proper spacing.

I noticed "some" wearing of gears, but doubt this is an issue. This machine has been used VERY hard for years and now, just by re-aligning things, it works once again.

My googling barely found any mention of troubleshooting this machine, so I shudder to think what finding parts would be like.




Posted on Jan 21, 2009

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