Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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All in One Printer not printing anything but blue

The printer had been working fine until received notification that there was an upgrade in November. Now the printer is not printing anything other than blue hues (no yellows, reds, green, or blacks). Have replaced both color and black ink cartridges. Run both printhead cleaning and calibration numerous times and never improves the quality if anything at all. Have uninstalled and installed software 4 times and each time it asks for us to download upgrade but will not complete the process. Had installed the printer in March 2008 and was working just fine, but since November have not been able to contact Kodak to solve the problem on my support section of the Kodak Home Center. Had registered back in March and would really appreciate an answer so that we can again use the printer without purchasing a new unit -- frustration with this whole process!!

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Need a new printhead, they are defective.

Posted on Jan 21, 2009

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