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Hi, first be aware that there are three models of Robosapiens, the V1 (13" tall), V2(23" tall), and RS Media (23" tall with video screen on chest). The WowWee website has the manuals for the Robosapiens and they can also be found at several independent forums). Here's the link to the Robo V1 support page where the manual can be downloaded from: http://www.wowwee.com/en/support/robosapien. You'll see a drop down menu "SUPPORT BY PRODUCT" to get to the other manuals. You can also fins a lot of help at forums, I'd recommend starting at http://www.robocommunity.com/forums.
Sometimes the robot may get stuck in sleep mode. Press the power button on the robot's back (by his shoulder blade) once, and if nothing happens, wait 2 seconds and press it again. The Robosapien should begin its wakeup procedure.
Do you have the Robosapien or Mini Robosapien? For the Robosapien, you can download the manual from WowWee.com (click Robosapien Manual.pdf). For the Mini Robosapien, it doesn't come with a manual -- there aren't very many instructions, and they all come printed on the box that it comes in.
Open the Robot, and check the cables, this Robosapiens V2 has a well known problem with the wire harness that go from main board to the bateries trough the legs. They have a major problem in the wire insulations that crumbles and short the wires. No easy solution exist. Yo need to rewire by your own or accept that will never work again.
did you send to official wowwee company in canada? did you email wowwee support canada? its a shame nearly ALL robosapien v2 have problems:( mostly to do with bad quality materials i.e wiring & bad quality screws & bad quality design flaws in general- its strange wowwee robots have only 90 days warranty :O & some have 180 days max warranty. there is a robocommunity forum on net (search for it & ask your questions there)