Jam in tray 2
This is an update to:
HP LaserJet P4015 - Not Picking Up Paper
HP now recognise this as a manufacturing fault and have released a service note for it and will send you a new fuser free of charge. The description of the fault is:
When a print job is sent to the printer, the printer will display processing job on the control panel, and will continually ramp up and down attempting to print the job. After several minutes the printer will return to ready without posting any error messages. Occasionally, after several minutes the print job will print.
The fix for the fault is:
The fuser needs to be replaced and firmware needs to be upgraded to version 04.060.7 or higher.
The customer will need to download the latest firmware from hp.com, version 4.060.7 or higher. The firmware can be downloaded from hp at "hp.com/go/support" . Select Download drivers and software (and firmware) in step 1 and in step 2 type in the printer name, LJ P4014, LJ P4015 or LJ P4515
It's probably best to update the firmware before you phone HP to report the fault, or at least tell them you have. If you do update the firmware, you will notice some extra numbers and letters on the display when the printer initialises. This is normal, it's probably used by HP staff for diagnosis.
The fuser is a customer replaceable part, and does not require a service technician to install. If the customer requests a service technician to install the fuser the customer will be responsible for the labor. The fuser can be sent directly to the customer with instructions to upgrade their firmware.
What this means is that HP will send you a new fuser to fit yourself.
The models covered by this service note are:
HP LaserJet P4014 Printer series, HP LaserJet P4015 Printer series, HP LaserJet P4510 Printer series.
What this means, is that HP will send you a new fuser for this fault until the end of 2010, although they do sometimes extend the active time period for service notes.
Hope it helps..
Thanks for using fixya......
Nov 08, 2010 |
HP LaserJet P4014n Printer