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Logging on When i try to switch my computer on it will go as far as logging in and then it just goes off when i move my mouse to log in. I have tried re-booting the system and even re-installing the cd that came with the package.? What can i do now?

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Hi there
sounds like a conflict with the mouse causing system crash, try another mouse, if you still get the same check that the system (CPU) fan is working and the machine is not overheating, to perform this you will have to remove the side panel from the desktop

Good luck and kind regards

Posted on Jan 19, 2009


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Most all mice are simple USB devices as far as most Operating System are concerned and a manufacturer supplied driver should not be necessary.
Do other USB devices work on your computer? Have you tried unplugging the wireless USB dongle that goes to the mouse and plugging it back in? Another option might be to unplug the wireless USB dongle, turn off your computer, wait 2 minutes, turn on your computer, wait until your Operating System loads fully and you are logged in, plug in the wireless USB dongle.
Also try changing the batteries in the mouse. Try another USB port for the wireless USB dongle. Other than that, it might be dead. You can call RadioShack for assistance if that does not pan out for you: 1-800-843-7422

Jul 03, 2011 | Computers & Internet

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I cannot move the arrow

Perhaps your mouse is not plugged in to the computer. If your mouse is a usb mouse it will have an end of it that looks like this:
It probably isn't blue on the inside though. It's probably silver or black
If your mouse is a ps2 mouse then it will look like this:

If the mouse is a ps2 mouse then when you plug it back in you will need to log off and then log back on to your computer for it to work. To log off you can press the windows key that looks like this:
and then use the tab button to navigate to the log off button and hit enter. Then hit tab until you can select yes and hit enter.

If it is a usb mouse then you can just plug it back in and it will work.

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1 Answer

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I had an Acer Aspire 3100 with exactly this problem. It is most likely tied to a mainboard issue, and repairing it (unless it's still under warranty) will cost more than it's worth.
I would start looking for a new one if I were you.
The parts may have some value, and most likely your data is still able to be retrieved. You can try a local shop (if you need services) for this, or I can recommend one as well.

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you should try re-installing your operating system or use a USB mouse and see the outcome

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IT is either your mouse it is not working or the system it is not recognizing the right drivers. Try to sign in using your keyboard and wait for a minute to see if it detects the mouse

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turn it on with a/c and remove battery if it starts normal then the problem is from battery (TRY IT I HAD THE SAME PROBLEM)

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