Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum
Hi, We are trying to troubleshoot a loud rattling noise that is heard when we use it on carpet. It sounds like the beater bar is hitting on something. We need diagrams or photos to show us the correct position to seat the beater bar. Jen email@example.com
I had the same problem. I removed the brush from the machine. The brush should move freely when removed. If it doesn't move freely, pull the ends from the brush, both ends come off(one will have a rod fixed to it). I would suggest you clean the ends and the inside of where the ends sit on the brush. I applied a little grease on both end housings(inside end housing) if no grease available try washing up liquid. Put the brush ends back on the brush. I then spun the brush to check that it moved freely. It should move freely, if it does fit it back on the machine and it should be silent. If you cant get it to move freely I suggest a replacement brush. Tip: I used a blunt knife and placed it through the belt to avoid removal of the belt. Good luck. Cheers Jason
Posted on Mar 02, 2012
Not exactly a solution, but more of an explanation. The noise is caused by a ratchet device that's designed to protect the belt if the brush roller becomes blocked. It's a bit like a clutch that slips when resistance on the brush gets too great. The noise will occur if there's a solid blockage, of course, but it will also occur whenever the machine senses excessive resistance. This may happen on carpets with really thick pile, but can also happen if the carpet is loosely fitted and can be sucked up tight to the roller by the force of the vacuum.
Small consolation, but the problem should lessen as the brush wears. Meanwhile, if all else fails, switch the brush off (hard floors mode) while vacuuming the problem carpet(s).
Posted on Feb 10, 2009
I've had the same problem off and on with my DC14, (not the animal version, but it's probably the same), for several years. Typically by cutting off all of the hair on the brush, the brush has less resistance and will spin fine. But this time, not the case. I messed with it for an hour with no positive result, but I kept noticing that the screw piece (of the plate that keeps the brush bar in place), on the brush side, wasn't easily sliding into the screwing position. Turns out, that the brush bar was ever so slightly out of place. The half circular "setting" in the main housing where the brush bar and belt rest, were not lined up right with the brush bar. With the belt still attached, I pulled the brush bar up slightly and slid it over a little so that the two side walls that keep the belt isolated on the bar, were returned to the outside position of the "setting" on the housing.
Posted on May 08, 2009
The explination does explain what is happening and I has gone to attachments or no brush on the throw rugs on the hard wood floors. I do think it is a design flaw with this model.
Posted on Feb 12, 2009
I have the same problem. My dyson dc14 makes a horrible noise when in the carpet position. Doesn't matter what kind of carpet. It stops when I bump the vac into a wall a little. Then back to the horrible noise. I have cleaned the brush and that doesn't help at all. Tried to reposition the beater bar brush and that doesn't work either. I think whoever posted that it's a design flaw was right. I guess we are screwed and need to purchase another?
Posted on Apr 29, 2010
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Posted on Jan 02, 2017
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