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Hum, nothing should
"crash" into anything else while sewing. The Hook (place where bobbin case snaps into) might have a broken "keeper" (internal part that "keeps" the hook stationary when sewing.) Or your bobbin case may not be installed completely or correctly.
There is a lever on the bobbin winder which needs to be shifted back or the knob for cranking the machine into position needs to be pushed or retracted back so it would engage the machine and not the bobbin winder.
it is very possible, if you try a new needle--one that is correct for the fabric being sewed and inserted correctly into the needle holder and the machine is still not sewing make sure the bobbin is turned the right way in the bobbin holder then it would be a good idea to have the machine checked
If the bobbin has been inserted correctly and the needle keeps hitting something, check the bobbin and bobbin holder for damage (bent or missing parts) If there is no damage to either of these then the timing of the machine may need to be adjusted. This is usually best left to someone with sewing machine repair experience.
The bobbin fits into a bobbin case (holder), the bobbin case is what you take out to put a new bobbin in. The bobbin case fits into the hook (it has a spindle in the center) which you do not take out of the machine unless you are doing maintenance. If you just ordered a bobbin holder, it could be for another machine. you must get a case made for the machine, a generic one will not work.
Unthread the machine
Open the top of the machine and take the thread and place it through one of the whole in the bobbin (from inside to outside) and pre-wind to secure the thread around the bobbin
Wrap the thread around the far left feeder knob on the top and put the bobbin on the bobbin holder in the top right-hand side
Push the bobbin to the right until it snaps in place (it will click)
On the outside of the machine, un-secure the hand sewing wheel so that it is loose
Power the pedal and watch the bobbin load
When finished, push the bobbin holder back to the left to release it and you're done