Question about OKI C5100n Laser Printer

3 Answers

OKI C3400 printer keeps saying

My printer keeps saying that the toner cartridge lock lever is improper, drum missing or toner sensor error.

this is a new printer. I have only had it for a year and have barely used it. Every time I take the toner cartridge out to relock it, I still get the same error. Now the error is on two of the color cartridges instead of just one. How do I fix this?

Posted by on

  • 2 more comments 
  • whitmans07 Feb 03, 2009

    The error message first tells me that the 'magenta' cartridge needs to be aligned. I adjust that one, then the error message tells me the 'cyana' and 'yellow' cartridges need to be aligned, so I adjust those (sometimes several times). Then the message comes up that there is a 'sensor error'. I have turned it off, unpluggd it and restarted it several times but nothing seems to work. Suggestions?

  • jmalachowski
    jmalachowski Apr 16, 2009

    My black toner had been low, so I took it out to shake it because I knew that there was a lot left in it.. Some did spill out inside the printer. After I replaced it, that's when I started getting the 543 error and the gear grinding sound started. In my troubleshooting process I tried running it with only the drum and no toner at all. I got the same noise and error message.

    I took out the drum completely and the noise stopped. So it did have something to do with the gears. After doing a good cleaning up, I am going to replace the drum next and see it that helps.



    I found this link: http://www.okic5100n.co.uk/index.asp?men... and tried it but it didn't work for my situation. Maybe it will help someone else.

  • Tricia Scerbo
    Tricia Scerbo May 11, 2010

    You are getting all three error messages? What happens if you re;pcl the cartridge and turn the printer off, wait a minute or so, and turn it back on? Let me know if the message still comes up.

  • Anonymous Mar 22, 2014

    I purchased new toner cartridges for my C3400. the new yellow cartridge wont lock in to place. I can insert the cartridge into the drum but can't move the lock.

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Okay, I had the same problem with my C3300. I phoned the people i purchased from and this is what fixed it for me:

looking directly at the printer:
-open printer
-remove drum in question (the drum is what houses the toner cartridge) in my printer it is black.
-look on the right side of the drum & there is a little (approx 5mm x 5mm) hole that has a little panel that opens- push this up to open it.

-replace drum close the top and try printing.

I had to do this 2 times before it worked, but it worked.

Posted on Apr 16, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Hi, I have the same problem : My printer keeps saying that the toner cartridge lock lever is improper, drum missing or toner sensor error. Please help me.How can I solve this problem?

Posted on Feb 15, 2009

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that got 5 achievements.

    Governor:

    An expert whose answer got voted for 20 times.

    Scholar:

    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 152 Answers

Http://www.worldclassink.com/Oki-Toner-Troubleshoot.html

try this page for troubleshooting toner problems.

Posted on Feb 03, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have attempted to install 3 different black toner cartridges in my OKI c3400. I keep getting an error: "Toner cartridge lock lever is improper, drum missing, or toner sensor error. OFFLINE." I first...


The plastic shutter in the ID is fully or partially covering the toner sensor window.

Move the cover upward to allow for the sensor to become fully exposed prior to reinstalling the drum.

0.106?openelement&fieldelemformat=gif


Mar 16, 2010 | OKI C3400n Laser Printer

1 Answer

543K Toner Sensor Error


Check toner lock lever is in position - Seek attention of service person if restarting the printer does not correct the problem. See our How to Guide

Aug 12, 2008 | OKI C5800Ldn Led Printer

2 Answers

I have just put new toner cartridges in my Oki C3400 and I am getting the message of "toner sensor error"


look this solution http://my.okidata.com/oki-faq.nsf/FAQCentral/C384D8F74A91CF6E8525765E0065F636?OpenDocument
here the solution for your problem
i hope that it's helpful .... bye

Mar 05, 2010 | OKI C3400n Laser Printer

1 Answer

540 : y toner sensor error


Hi moneybaggz52:
Here is your problem.
Symptom:
When setting up a brand new C5100n or C5300n out of box, a toner sensor error is encountered.

The printer can display any one of the following errors:

543K: TONER SENSOR ERROR

540Y: TONER SENSOR ERROR

541M: TONER SENSOR ERROR

542C: TONER SENSOR ERROR
Cause:
This generally can be caused by two things.

1. The toner cartridge lock lever is not in the correct position.

2. The Transfer Belt lock levers are not in the correct position.
Resolution:

Check the appropriate toner cartridge lock lever (Shown below) and make sure that it is in the correct position.
0.110?openelement&fieldelemformat=gif 2.1ac?openelement&fieldelemformat=gif
CORRECT POSTITION INCORRECT POSITION


Check both transfer belt lock levers (Shown below) to ensure that they are in the correct position.
5.2eea?openelement&fieldelemformat=gif
CORRECT POSITION

10.4086?openelement&fieldelemformat=gif
INCORRECT POSITION
Hopes this helps


May 24, 2009 | OKI C5500n Laser Printer

1 Answer

Toner Error


Check to make sure that the sensors are clean and play around with the lock arms. Reset the machine and also download the utility from the oki service website to get exact error message. http://www.okic3400.co.uk/library/downloads/utilities/c3300c3400smv1115.exe

Jan 27, 2009 | OKI C3400n Laser Printer

1 Answer

I have an Oki C3400 that wont print


Could very well be the sensor window. I suggest looking at the side of the drum on the right side and pushing a q tip into the opening. heres an older model thats sort of similar instructions. http://www.c3400.co.uk/index.asp?menumode=0&content=sensorerror
Also you can check the exact error code here. http://www.okic3400.co.uk/library/downloads/utilities/c3300c3400smv1115.exe

Dec 10, 2008 | OKI C3400n Laser Printer

1 Answer

Oki c3400, Have replaced cyan toner 3 times now but still saying toner empty cyan


Check the window on the side of the drum where the sensor sits. It is on the right side of the drum and can be pushed open with a Q tip it is a small black window.

Nov 20, 2008 | OKI Printers & Copiers

1 Answer

New toners and drums, but flashing amber error light - won't print now


Have you replaced the printer drums? The status monitor will tell you what percent they are at (similar to the toner cartridge status). This fixed my problem before.

Jun 07, 2008 | OKI C3400n Laser Printer

2 Answers

Oki 3300


When installing the C3300 printer, or when replacing the toner cartridge, be sure to fully insert the toner cartridge into the image drum, and make sure the blue lever is pushed ALL THE WAY toward the back of the printer (fully locked position). If it is not fully closed (locked), a "toner sensor" or "toner empty" message may result.
moz-screenshot.jpg

Mar 28, 2008 | OKI C5200n Laser Printer

Not finding what you are looking for?
OKI C5100n Laser Printer Logo

3,051 people viewed this question

Ask a Question

Usually answered in minutes!

Top OKI Printers & Copiers Experts

Soulvisitor
Soulvisitor

Level 3 Expert

1113 Answers

SiNnA
SiNnA

Level 1 Expert

38 Answers

Dominion Computer...
Dominion Computer...

Level 2 Expert

269 Answers

Are you an OKI Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...