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Dimplex Chelsea Corner Electric Fireplace (discontinued, of course) blower and heat shut off every few minutes

The blower and heater begin working quickly after reset, but auto-shut off after only a couple of minutes.....then work in the same manner after another reset. Only one Dimplex dealers remain in my area (everyone else has dropped them) and that one does not do repair/replacement work. Dimplex is IMPOSSIBLE. 2 hours on the phone and I was disconnected when I got to caller #3.....over one hundred calls to break through the busy signals and even reach reception. Hung up on once my Christine at Dimplex customer service, and I was not being at all rude. Repeated emails and voicemails left for the parts/repair supervisor and ALL of it, to no avail. I just want to figure out how to FIX THIS, PERIOD.

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 2458 Answers

SOURCE: remote control working with fireplace.

try www.dimplex.com go to customer sevices they should be able put you on to a local dealer in your area

hope this is of some help

Posted on Dec 13, 2008

buzzwood
  • 65 Answers

SOURCE: Dimplex Compact Electric Flame Stove Heater

call Dimples !-800-663-6663 ext 358 They will be able to help you out.

Posted on Jan 21, 2009

  • 1 Answer

SOURCE: Chicagao electric fireplace heater doesn't work

MY HEATER NOT WORKING,BLOWER AND LIGHT COME ON NO HEAT

Posted on Sep 20, 2009

  • 415 Answers

SOURCE: Dimplex Electric Heater Model Number DF 3003 fan

Dimplex has a Service Manual for your Heater. I recommend requesting the manual through their Literature Request website. I located the owner's manual and the troubleshooting guide via their website, but it appears you will need to request the Service Manual.

Hope this helps.

Posted on Mar 30, 2010

  • 3 Answers

SOURCE: I have a Dimplex Electric

There is a safety bi-metal strip that is probably tripping out. Does it turn back on after a cooling down period ?

Posted on Dec 05, 2010

Testimonial: "Thanks for all the advice. It is working now and has been for the last 15 minutes. Hopefully it will work for a while."

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1 Answer

My fireplace clicks off after on a few minutes


Took the thermocouple apart , sanded the tip, cleaned the pilot out, put it all back together and it works like a charm.
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Feb 13, 2012 | ACE Dimplex (r) Compact Electric Fireplace...

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My customer just bought a CS 1205 from our True Value Store. The blower on the new CS 1205 does not work. It has been used three or four time. The flame comes on however. What do you suggest?


Before call Dimplex Technical Service (888-346-7539) have your customer turn the Master ON/OFF Switch to OFF. Unplug the fireplace for 12 - 15 minutes. Once plugged back in, have them turn the Master ON/OFF Switch to On and then turn ON each function of the fireplace one at a time. If everything is performing as it should, the unit reset itself. However, if this becomes a recurring problem, they should contact Dimplex Technical Service.

Hope this helps you solve the problem for them.

Apr 05, 2011 | Dimplex CS1205 Electric Compact Heater

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HI THE 3 INDICATER LIGHTS WERE ALL ON SHOWING THAT THE HEAT SHOULD HAVE BEEN ON FULL CAPASITY!!BUT THERE WAS NO HEAT BLOWING OUT OF THE GRILL!!


Not an unusual problem with any electric fireplace heater. I suspect the overheat circuit has shut the heating element down. Or the element has burned up (that's not unusual either).

In any event, turn the fireplace OFF and unplug it. Wait 30 minutes before plugging it back in. During that time, the overheat circuit may reset itself. If that fails to solve the problem call The Technical Service Dept of Dimplex USA at 888-346-7539, Monday - Friday, 8:00 a.m. - 4:30 p.m. EST. If it ends up needing parts, you can order them at that time.

Have the Model # and Serial # of the fireplace, handy. As you will need to provide that information to them, as well as the date of purchase.

Mar 02, 2011 | Dimplex DF3003 Electric MidSize Heater

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My Dimplex model #6901470100 (purchased new in 2007) just stopped working. It was on then just turned off by itself. Both lightbulbs are OK. What would cause this?


It probably overheated and the overheat module shut the heater down. It may reset itself once it cools down. Or the heating element has burned out. There are a host of issues with these electric fireplaces (not just Dimplex). They are sold as a decorative, supplemental heat source, but in fact, if you get more than a years use out of it without a problem, you're probably the exception. The heaters just aren't meant to run for a long period of time. It's like turning on a blow drier and letting it run for an hour. Nine times out of ten the blower driver will overheat and burn out.

I really wish I had better news for you (I answer this type of question at least 5 to 6 times a week), but I don't.

The only good news would be, if it's still under warranty (one year), have your Proof of Purchase and contact Dimplex USA. Technical Service: 1- 888-346-7539. Customer Service: 800-668-6663

Feb 23, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

1 Answer

The fireplace blower does not work therefore there is no or very little heat from my dimplex elect fireplace---thanks


This is a constant problem for ALL electric fireplaces with heaters. Either the Owners Manual fails to the manufacturer not telling you that the heating elements need routine cleaning, because they are sucking in household air to heat it and send it back out, So whatever is float in your household air (dust, lint & pet hair) near the floor goes into it, clogs it up and causes the heating element to overheat and fail. Or customers who have purchased these units don't read the Owners Manual.

These units, no matter who the manufacturer is were not designed to heat for long periods of time. In fact the heater element doesn't produce much more heat that a blow drier on high heat.

The heater and the blower and are in the lower compartment of the firebox. If you can access it, you can clean it with a shop vac and a brush attachment on the end of the hose. Be sure to unplug the fireplace from the wall outlet before attempting this. If cleaning it doesn't help, the blower motor will have to be replaced. You can order one from Dimplex USA.

Feb 06, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

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My Dimplex DFB 4047 won't get very hot


This is an on going problem with electric fireplace/stove type heaters of all types. Not just Dimplex.
They are not designed to run for long periods of time and the heat output is not much more than a blower dryer. In any event, they take in cool air, heat it and send it back out. Over time, the heating element becomes clogged with dust, lint and/or pet air. So, they have to work harder to produce a sufficient amount of heat. Cleaning the heating element with a vacuum that has a hose and brush attachment may help. The heating element and blower are under the stove. See your Owners Manual on how to access it. Be sure to unplug the stove before trying to service/clean it.

Feb 05, 2011 | Dimplex Compact Electric Flame Stove...

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Need to replace noisy fan motor on Dimplex 6901470100 Not sure how to gett access to blower. Thanks


If you no longer have your Owners Manual go to the Dimplex home page and click on the Help tab. You should be able to download the Owners Manual for your model fireplace there in a pdf format. Also look for a Trouble Shooting tab.

Jan 31, 2011 | ACE Dimplex (r) Compact Electric Fireplace...

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Remote control working with fireplace.


try www.dimplex.com go to customer sevices they should be able put you on to a local dealer in your area

hope this is of some help

Dec 13, 2008 | Dimplex DS5603 Heater

1 Answer

ELECTRIC FIREPLACE ONLY 1+ YEARS OLD HEAT STOPPED WORKING ONLY?


The heater will not work if either the thermostat or blower are not working. (or the heater element is bad). Most of the time with these electric heaters, it's the thermostat.
http://extranet.dimplex.com/files/domain4103//DS5598%20DS5603%20DS5804%20PARTS%20&%20SERVICE%20MANUAL%20REV00.pdf
page 6 has a list of the parts

Feb 02, 2008 | Dimplex DS5598 Mid-Size Heater

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