Mp3 player not turning on

The Swimp3 Player does need to be charged for at least 3 hours for the best experience. Here are some tips that could help solve your problem:

Problem: The player doesn't turn on.

Suggestion: Charge the battery in the player for at least three hours, this will allow it to fully charge. You can charge it by plugging it into the USB port on your computer or by using a USB wall charger (sold separately). If you do choose to use a computer to charge it, be sure your computer is turned on. If there is no power to the computer, then no power is going to the USB port to charge the Swimp3 player.

Additional Tip: The charging answers are in the Green Indicator Light.

If the green light is flashing off and on, then your SwiMP3 player is charging

If the light is solid green, the SwiMP3 player is fully charged

If you have no green light - then it is not receiving a charge - check the connection, make sure its plugged in properly, or check to see that there is power from the computer or USB wall charger.



Problem: I have charged my player, the light is solid green, but no music plays.


Suggestion 1: Have you loaded music onto the player? Try adding a few mp3 or wma files and test it again.

Suggestion 2: If the power is on, you loaded music, clicked the Play button and no music comes out, press and hold the RESET button for 4 seconds. It's kind of like rebooting your computer when it crashes. Many times a simple reset clears up any challenges.



If that doesn't work, then it could be the

* volume

* incompatible files or

* folders




Volume: On some units the factory volume setting is very low.

Solution: Try turning up the volume by pressing and holding the "+" PLUS button. If you click the "+" button it changes the song, pressing and holding the button will actually control the volume. And if its too loud, press and hold the "-" MINUS button to bring the volume back down.





Incompatible Music Files: If you have loaded a music file that is not compatible, it simply won't play. The SwiMP3 player works with mp3 or wma files, but not aac (like from iTunes).

Solution: Remove the incompatible files. Convert your other music files to mp3 or wma, and if you are importing your songs direct from itunes, you'll need to convert them to mp3s first.



Incompatible NON-Music Files: An MP3 player is similar to a Thumb Drive or Flash Drive because it can hold any kind of file that will fit in the drive's capacity. However, if you have loaded an incompatible file - including JPEGs, Cover Art, Word Docs, anything that is not an MP3 or WMA file, the player simply can't translate it into music.

Solution: Remove the incompatible files, leaving only your mp3 or wma files in your root directory.



Folders: The mp3 player is not able to open folders and play music files stored inside, to the Swimp3 player the folder is simply an un-playable file.

Solution: Open the folders, move or copy the music files into the root directory (remember, mp3 or wma - not aac), then delete the folders.

Michelle
Authorized Finis Dealer
Get Swimp3 Deals at WaterproofMusic.com

you will probably have to open your player and replace the battery.
remove the battery and see what the model number is and do a search on ebay.com
you will probably find a new battery there.

I had the same thing happen and I just figured it out!!! Why this thing didn't come with these instructions is beyond me. That's why it was on clearance at the Walgreens!
Ok, after you have your music sync'd and it has been fully charged look on the left side of the MP3 player and you will see a button that says: ON HOLD OFF
Keep the button under OFF and just hold down on the play button and the unit will come on. The button on the left is just for holding your songs it is not to turn the MP3 player on or off. The PLAY button is the power button.
Hope this helps!

maybe you have to charge it longer if you did send it back

On the bottom of the player, there is a button labeled "HOLD". Push it to the right.

Unfortunately, your files must have gotten corrupt. This issue is most prevalent if you disconnect the mp3 before it has completed the transfer of songs.

To fix it, format the mp3 by plugging it into the USB port, right clicking the drive that is displayed and choosing "Format". This will remove all songs from the mp3 player. Afterward, you can re-add any songs that were lost. But make sure when disconnecting, you see no loading animation on the screen. Then right click the "Remove Hardware" icon on the bottom right of you screen, choose "Stop". Check again for a loading animation on the screen (if there is one, wait until it stops), and you can remove the mp3 from your USB port.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
---------
Make sure the songs are in the correct format. Make sure the songs are not AAC, WAV, streaming, or some other non-supported format
Mp3 players are more complicated than ever. This player may only accept DRM-encrypted WMA files. I would first check the songs that you have downloaded to make sure they did not have "temporary" licenses with a fixed end date. You can do this by right clicking on an individual song, clicking on properties, and selecting the "license," "digital rights mgmt" or "media usage rights" tab - the wording varies by configuration. It will give you info on the license. If the song says that it has no license, it will not work with this player. One remedy is to use mp3 converter software to convert all of those wma files to Mp3's - I don't know of any free ones, but you can certainly look for free Mp3 Converters. Another remedy on unlicensed songs is to hit the "acquire license" link in the license tab, if one exists.
-Tha Mp3 Doctor

The company no longer supports these players

This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

try windows media player

You can reset your Lyra player at any time by depressing and continually holding the power button for a minimum of 10 seconds. Upon releasing of the power button, the unit should reset. If it does not, we recommend that you try again by depressing and holding the power button for up to 20 seconds. Constant pressure is required to depress the button for this duration. Second, download the latest firmware for your player. As for the unit freezing I figured out that it has to do with WMA files. try to re-coded your WMA's to MP3. I think it just has to do with the firmware not liking WMA very much. Use MP3 format only and I think you will be fine.