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I have a surfboard modem cable motorola, and isnt working the internet, i had already put the power off during 30 seconds..

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  • 7,627 Answers

Check ALL cables, splitters, reseat ALL connections. unplug the device, remove the battery, replace battery, plug in , allow it to selftest. reboot computer. If that fails contact your ISP to verify the signal to modem, have a ISP tech come out to analyze the signal.

Posted on Jan 06, 2013


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Posted on Jan 02, 2017

One Piece
  • 53 Answers

SOURCE: Ativa wireless G router

you're welcome, lugraziano!
Thanks for leaving a rating, I'm also happy that I was able help you out. Happy browsing, and thank you for choosing FixYa!


Posted on Apr 26, 2008

  • 49 Answers

SOURCE: Router not recognized after all wired setup is complete

Remove the CD Setup,
>If you have the Internet connection on your modem.
>Unplug the Ethernet cable at the of your computer and place it at the of the router under the Internet port.
>You should have another Ethernet port, connect the other end of that Ethernet cable to the LAN port1 and the other end to your computer.
>Access the configuration page of the router by typing on the address bar.
>On the login page. By default the Username is admin/Admin and leave the password blank and click ok.
>Once inside, click on Setup tab> then click Manual Setup
> Your connection type should be Dynamic DHCP IP
> Click on "Clone your PC Mac Address"
> Click on save settings
> Go Status and Under WAN check if you have values in the IP address. If you have value, then that mean you have an Internet connection by now. if you got all 0.. try calling your Dlink manufacturer to assist you on conneting your router to the Internet without running the CD or by doing it manually in short..

Posted on Jan 31, 2009

  • 53 Answers

SOURCE: Can I use my router just as a Wireless router with a DSL .

i doubt it will work. most times the cable companies give you a modem/router all in one box. the problem is there in no inbound connection to recieve an internet signal other than the cable cord connection. with the dsl modem you will need a seperate router. they cost around $40-50 on avg

Posted on Feb 05, 2009

  • 854 Answers

SOURCE: Wireless connectivity b/t Netgear router & Motorola cable modem

Here are some troubleshooting steps that I suggest you try: 1. Check physical connections. a. Connect the modem to the Internet port of the router. The Internet ?i? LED on the front of the router should light up. b. Connect the computer to one of the four LAN ports (i.e port 1, 2, 3 or 4) on the back of the router. The corresponding port light where you connected the computer should be lit up. 2. Access the router's web-based utility. a. Please open any web browser like Internet Explorer or Netscape Navigator. b. Connect to the router by typing or in the address field and click Enter or Return key. c. A window will prompt for a user name and password. By default, the user name is "admin" and the password is "password". Note: If you were unable to access the router's web-based utility, you may reset the router to restore the settings to factory default. To reset the router: a. Please push the reset button at the back of the router and release after 30 seconds. b. Unplug the power adapter for 10 seconds and then plug it back in. 3. Configure the router. Since your Internet Service Provider is using a cable connection, please follow the steps below: a. Click on Basic Settings under Setup tab. b. Select No for Does Your Internet Connection Require A Login?. c. Scroll down on the center page and look for the Router MAC Address section. Set it to Use computer MAC address and click on the Apply button. 4. Configure the wireless settings. a. Click on the Wireless Settings under Setup. b. Change the SSID to any unique name. c. Scroll down, look for the Security Options settings and select WEP (Wired Equivalent Privacy). d. Set the Authentication type to "Automatic" and the Encryption Strength to "64bit". e. Leave the Passphrase field blank, select Key 1 and enter a 10-digit number. Note: The 10-digit number you typed in the key 1 will be the password or network key for the wireless connection. f. Click Apply button to save the changes. g. Go to Router Status under Maintenance tab and check if there is an IP address under Internet port. If it's, do a power cycle. 5. Power cycle. a. Power off the modem, router and computers. b. Turn on the power of the modem first and wait for it to initialize, the lights to stop blinking. c. Power back the router and the computers. Check if it will be able to get online. If you have wireless computers, you can connect them wireless to the router. Kindly follow the instructions below: 6. Connect wireless computer to the router. If you are using Windows XP with Service Pack 1, please follow the steps below: a. Please right click on the Wireless icon on the right lower end portion of your computer. b. Then click on View Available Wireless Networks. c. Click on the Advanced tab. d. Please delete all the preferred networks then click on OK. e. Right click on the Wireless icon again and click on View Available Wireless Network. Please select your network and click on Connect. It will ask you for the network key. f. Please type in the network key and then confirm it. Network key is the password you type on the key 1 of the wireless settings of the router. g. Make sure not to enable IEEE and then click on Connect. If you are using Windows XP with Service Pack 2, please follow the steps below: a. Please right click on the Wireless icon on the right lower end portion of your computer. b. Then click on View Available Wireless Networks. c. Click on the Change Advanced Settings. d. Click on the Wireless Networks tab remove all the preferred networks then click on OK. e. Right click on the Wireless icon then click on View Available Wireless Networks. f. Select your network and click on Connect. g. It will ask you for the network key. Type in the network key and confirm it. Then click on Connect. Network key is the password you type on the key 1 of the wireless settings of the router. If you are using Windows Vista, please follow the steps below: a. Click Start then select Connect To. b. Connect to a network window will show up. c. Select your wireless network and click Connect. d. It will ask you for a network key. Type in the network key and confirm it. Then click on Connect. From the above configuration, please check if you can now access the Internet.

Posted on Jun 15, 2009

  • 2260 Answers

SOURCE: Initial Wireless Router connection problem.

Are you trying to install the router.You can do it manually
without the CD.
MAke sure that your computer is able to go
online through the modem.
If your computer is able to go online
through the modem
Then you need to connect the computer to the
router ad the modem to the router.
open the set up page of the
router and change the settings of the router according to the
Click Here for step by step by instructions

Posted on Jan 16, 2010

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1 Answer

I want to plug in another wireless router into my surfboard modem and have the wireless router work as well as the surfboard. Is there a way to do this successfully?

Yes this is possiable. First you need to unplug the power to the Motorola and the new router. Second connect the ethernet cable from the Motorola to the internet port on your second router. This port may be colored in yellow, marked as modem, or the ethernet port by its self. Third connect a ethernet cable from the new router to a desktop or laptop this is only to configure the new router. Next power on the Motorola and wait for the online light to become solid. Then plug in the power to the new router. Give the router about two minutes to obtain ip address from the motorola then try to get on the internet with the pc connected with the ethernet cable. Now you can run the new router setup cd on the wired pc to setup router. Once completed remove ethernet cable to the pc and connect to either network you have and you are good to go. Any questions just ask.

Dec 30, 2010 | Arris SURFboard SBG900 Wireless Router...

1 Answer

I have a Motorola SURFbiard SB5100, and as far as I know, everything is properly plugged in. The "POWER," "RECEIVE" and "PC/ACTIVITY" lights are all on, but it won't make it...

First,check all your connections,especially the cable wire,make sure they are all secure.
Reset your modem by unplugging the power for 30 seconds to 1 minute and plugging the power back in.
This will reset the modem,if you have a router inline with the modem rest that also.

Plug in the modem first ten the router,wait 1-2 minutes and try to get online.
If this still doesn't work, call your internet provider,it could be a problem with them or a problem with your cable.

Dec 24, 2010 | Arris SURFboard SB5101 Cable Modem

1 Answer

Power receive and send lights are all solid, but online will not stop blinkin

You might have already tried this, put whenever there is a problem with this modem, the cable company always suggests unpluging the power supply, wait 30 seconds and try rebooting. Also, your compuer software will try to locate the problem for you. If all else fails, contact the cable company and they can check the modem from their end.


May 10, 2010 | Arris SURFboard SB5120 Modem

1 Answer


I have looked at this modem and to perform a reset simply unplug the power supply for 30-45 seconds then plug back in. There is a 24 hour Modem Tech Support number which is free. The number is 1-877-466-8646

Jan 26, 2010 | Arris SURFboard® SB5101 Cable Modem

2 Answers

No internet connection by using the ethernet cable

Unplug the power to the modem and the USB cable. Plug in Ethernet cable in computer and plug in the modem. Wait for WAN side of the modem to connect and stabilize. If your PC is already on, you should see the network connection appear in the task bar (if it's configured to show up). Open a command prompt. Type 'ping' and press Enter. You should get 4 ping responses from the modem which indicates that you LAN connection to the modem is functional.

Let me know if this doesn't work and I'll guide you through other methods to get it working.

Apr 09, 2009 | Arris SURFboard SB5120 Modem

1 Answer

Motorola Surfboard 4220 not working with my Netgear WGT624 router

Make sure that you have the ethernet cord from your modem plugged into the WAN/Internet port on your router. Then unplug the power cord from your cable modem and plug it right back in. After the modem fully comes back online, unplug the power cord on the wireless router and plug it back in. wait 30 - 60 sec and then try and connect.

Most cable companies only allow one active"CPE" at a time for internet access. All this means is when you change what is connected to the cable modem you must always reboot the cable modem to allow access.

Hope this helps. Let me know if it does not work.

Please rate.

Mar 23, 2009 | Arris SURFboard SB4220 Modem

1 Answer

Motorola SB4200 Modem IP not working

You can always do the 30-30-30 reset as follows:
  1. When router is powered on, press the reset button and hold for 30 seconds. (Use a paper clip or something sharp)
  2. While holding the reset button pressed, unplug the power of the router and hold the reset button for 30 seconds
  3. While still holding the reset button down, turn on the power to the unit again and hold for another 30 seconds.
This should allow for a full reset of the modem. Once that's done, connect your computer to it with an Ethernet cable to access it's WebUI using the Default Gateway (, or connect to the WIFI using the default SSID and Password that are usually written on the modem itself.

I hope this works!

Sep 07, 2017 | Arris SURFboard SB4200 Modem

1 Answer

Help me

i have windows xp, and i keep losing internet connection, i have called my cable company several times they say its working, but it isnt, i have a motorola motem how can i fix this problem, im about to just do away with my internet and use a different one

Jun 17, 2008 | Arris SB5100 SURFboard DOCSIS 2.0 Cable...

1 Answer

Installation cd

SURFboard® General Frequently Asked Questions ... your SURFboard cable modem are Ethernet and USB cables, power cord, an Installation Assistant CD ... Do Motorola SURFboard cable modems ... My SURFboard SB4220 or SB5100 cable modem

Click on the above link find the drivers you are wanting to down load or order on line.

Good Luck /Please dont for get to Vote.Thank You.

Dec 15, 2007 | Arris SURFboard SB4220 Modem

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