Question about HP Photosmart C5180 All-In-One InkJet Printer

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My printer will queue a job but will not print.

This just started happening suddenly. Previously the printer has worked fine but now when I go to print, a box comes up saying that "printer jobs have stopped. Do you want to add to the queue? "and when I go to the printer icon, there is an exclamation sign.  I have tried to start jobs but there is no action by the  printer.

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  • 97 Answers

Hi hannahcath,

Please click on following link and download the software. which will help you out to resolve the issue,

http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?cc=us&dlc=en&lc=en&softwareitem=mp-56143-2&jumpid=reg_R1002_USEN


Regards,  raj_p5983

Posted on Jan 20, 2009

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HP LaserJet 4100 for all applications in windows 7. When I go to print a document and click on print. The print screen exits, the print job doesn't processes, and the print queue stays empty. Noth


Ideas? Yes. I had this happen on an LJ 1000 while trying to print my tax return. I tried emptying the queue, removing power from the printer, etc, etc. What finally worked was to empty the queue (again), disconnect power from the printer, shut down the computer, plug in the printer again, restart the computer, queue up a print job again, and hit PRINT.
Hope this works for you

Apr 11, 2013 | HP LaserJet 4100 Printer

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Cancelled a job and it stays in queue


Cancel all the documents in the print queue, (just do it whether they are actually deleted or not), press "cancel" on button the printer and restart your system and also the printer. If possible, please leave the printer switched off for few minutes and don't forget to use the "Power" button to turn if off or on. This will help your printer to restart new print job, all the jobs on the print queue will be deleted/cleared. Good luck, Thanks for using FixYa.

Jun 08, 2010 | HP DeskJet 5550 InkJet Printer

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Print job disappears withouth printing in Quickbooks


Go to the printers folder, right click the printer and chose properties. Under properties go to the advanced tab and check off print directly to this printer. I work with HP and find this solves the problem of printer 95% of the time

Jun 19, 2009 | Printers & Copiers

1 Answer

Print jobs stuck in queue


First re-install the printer driver on that computer. If you can see the jobs in the queue, cancel all jobs and try again. Hope this helps.

Apr 20, 2009 | HP Color LaserJet 2600n Printer

1 Answer

I want to print new page of printing printer keeps churning out prvious printing instrctions i am 78yrs old still learning


Hi,

What you need to do is clear out the printing "QUEUE".

.
Clearing the Print Queue in Windows
The printer is one of the slowest devices in a computer system. If you had to wait for it to print your document before you could resume writing, you would quickly go back to using a typewriter. To eliminate the delay, Windows reserves a portion of memory for something called a “print queue” (or spooler). The queue works on a first-in first-out basis. You can continue to use the computer and send jobs to the spooler as it feeds a steady stream of data to the printer.
Print queues are nice, except when something happens in the printer to cause it to stop functioning. Sometimes it is just a paper jam and sometimes it is a bit more serious. If you need to cancel the jobs in the print queue, you can simply double-click the printer icon (in the system tray down by the clock) and open the print queue. Depending upon the length of your document and how many documents are waiting to print, the printer icon may appear briefly or for a sustained period. (Note: This would be a good time to remove the paper from the printer before continuing.) If the icon is not there, you can manually open the queue.
Open the Print Queue
  • Windows 98 - click Start, Settings, Printers
  • Windows XP - click Start, Printers and Faxes
    or click Start, Control Panel, Printers and Faxes
  • Windows Vista - Start, Control Panel, Hardware and Sound, Printers
Double-click to open the appropriate printer's queue. The Print dialog box will open. Here you will see a list of all of the jobs waiting to print, along with the status of each job. The first print job is at the top of the list.
To cancel a document in the list, right-click it and select Cancel Printing. Most often, it is better to cancel all of the jobs and then resend the documents to the printer.
Cancel All Documents
  • Windows 98 - click Printer on the menu, select “Purge Print Documents”
  • Windows XP - click Printer on the menu, select “Cancel All Documents”
  • Windows Vista - click Printer on the menu, select “Cancel All Documents”
Please note that you must have Administrative rights in Windows XP and Vista to cancel print jobs. If you are the only user, you automatically have administrative rights. If you are on a multi-user computer, you must be an administrator. If are on a network and get a message saying that you do not have Administrative rights, find someone who does.
Under normal circumstances, printing documents are cancelled and will disappear from the queue. If one or more do not disappear, shutdown the computer and restart. When shutting down, you may get a message warning you that your print jobs will be lost if you continue. Tell Windows to shutdown anyway. When you restart, Windows may tell you that you have print jobs waiting. Tell Windows to delete them.
Before you resume work, open the Print Queue from the Start menu. You should find the queue empty. If you are using Windows XP or Windows Vista and the queue is not empty, you will be unable to print. Before trashing your computer, you can try to clear the queue using a secret Windows command.
Click Start, Run, and type “Net Stop Spooler” (without the quotes). Then press Enter. Shutdown the computer and restart. The print jobs should be removed. If they are not, shut down the computer again, take a deep breath, and then go for a long walk. The queue should be clear when you return. Note that you must restart the computer for your printers to resume normal operation.

This should solve your problem, Let me know how it works for you..

~~Jastababe~~

Nov 19, 2008 | Lexmark Printers & Copiers

1 Answer

HP Deskjet F380 - NOT PRINTING - only scanning


Solution:-
Step one: - Restart the computer
Click Start and click Shut Down.
Click Restart or select Restart from the menu.
Click OK.
After the computer restarts, double-click the Printer icon in the system tray located at the bottom, right of the computer. The print queue opens. If no documents appear in the print queue, the issue is resolved.
If the issue continues, proceed to the next step.
Step two: - Check the product cable
Disconnect the USB cable from the product and from the computer.
Wait 5 to 6 seconds.
Reconnect the USB cable to the product and computer.
After the product is connected to the computer, the product should start printing the jobs in the print queue.
If the issue continues, proceed to the next step.
Step three: - Determine whether the product is paused or offline
Click Start and click Printers and Faxes. The Printers and Faxes window appears.
In the Printers and Faxes window, right-click the product icon and click Open . The Printers folder opens.
On the menu bar, click Printer.
Make sure that the Pause Printing and Use Printer Offline options are not selected. If a check mark appears next to either option, click to remove it.
If the menu includes Use Printer Online , click that option.
If neither Pause Printing nor Use Printer Offline is selected, press Esc to leave the menu without making changes.
If the issue continues, proceed to the next step.
Step four: - Stop the print queue
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Double-click the appropriate product in the product list to open the print queue.
Click Start Jobs.
Step five: - Delete the print jobs
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Click a print job and click the Delete icon. Repeat the steps for all the jobs in the print queue.
Click Start Jobs.
Double-click the appropriate product in the product list to open the print queue.
When the print queue is empty, click Start Jobs.
Try the print job again.
If the issue continues, proceed to the next step.
Step six: - Remove and re-add the product to the printer list
Double-click Macintosh HD.
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Select the appropriate product.
Click the red X to delete the product from the computer.
Disconnect the USB or Ethernet cable from the product.
Close all open windows and restart the computer.
After the computer is restarted, double-click Macintosh HD .
Double-click the Application/Utilities folder.
Open the Print Setup Utility folder.
Reconnect the USB or Ethernet cable to the product.
If the product is not automatically added, click Add.
Select the product to add and click the Add button. After a few seconds, the product appears in the printer list. Try the print job again.

Jul 12, 2008 | HP DeskJet F380 All-In-One Printer

1 Answer

Printer will not stop printing


Let the printer run out of paper. Then left click START, left click SETTINGS, left click PRINTERS AND FAXES. Right click on your printers icon to view the drop-down menu. Left click on OPEN to view the print queue. If any jobs are displayed, clear them by left clicking on PRINTER tab in the queue display. From the printer drop down menu, left click CANCEL ALL JOBS. This should solve the problem. If not, shut down , turn off, and unplug your computer and all periferral devices from the wall. and unplug the printer from the computer, Wait at least 30 seconds and reconnect all devices. Turn all devices back on and check operation.

Jun 11, 2008 | Brother MFC-9420CN All-In-One Laser...

2 Answers

HP photosmart C3180 stops printing


Posted by JACOB I understand that you are unable to print and when ever u try to print the jobs stuck in queue... When we right click on the icon if we see a option use printer online this shows that the printer is offline, if we see a option use printer offline in the list then this shows that the printer is online status. To resolve the issue we have to first clear the job in queue. Open the printer folder and then double click on the HP printer icon this will show the jobs in queue just right click on each job in queue and select cancel to clear the job in queue if there are still jobs in queue we have to performe the restart the print spooler steps by keeping the usb cable disconnected so that all the jobs are clear when the spooler is restarted. One the spooler is restarted just reconnect the usb cable and check if there are any jobs in queue. If there are no jobs in queue we can move ahead an set the print directly settings. Steps to set the print directly settings: Right click on the printer icon and select properties then click on the advance tab and under it select the option print directly to printer and click on apply and Ok to save the settings. Once done try to print to check with the issue. If the issue presists you can try to check with the port settings. Right click on the printer icon and select properties and then click on the ports tab and check if the virtual usb001 port is selected if not select it and click on apply and ok to save the settings if you don't see any usb port check if you have dot4 port in the port list select it and save the setting and try to print this should resolve the issue.. Once done try to print and if the issue presists you can try to refresh the usb ports. This will re-detect the usb drivers for printer and you will be able to print after restarting the computer.

Sep 16, 2007 | HP Photosmart C3180 All-In-One InkJet...

1 Answer

Can not clear the print que


Follow these steps to resolve the issue. Step one: Delete the print queue Open Print Setup Utility located in the Application/Utilities folder. Double-click your printer in the printer list to open the print queue. Click the Stop Jobs icon. Click to select the document, and then click the Delete icon. Repeat the steps for all the jobs in the print queue. When the print queue is empty, click the Start Jobs icon. A message appears: No Jobs Printing . This indicates that the queue is clear. When you have cleared the queue, retry your print job. If the procedure has not resolved the issue, repeat steps 3 and 4. If the issue still persists, continue to the next step. Step two: Remove the printer from the list Open Print Setup Utility , located in the Application/Utilities folder. Click to select the Photosmart icon. Click the red X to delete the printer from your system. Close all open windows, and restart your computer. Step three: Add the printer to the list Open Print Setup Utility located in the Application/Utilities folder. Click Add . Select the printer that you want to add, and click the Add button. After a few seconds, your printer appears in the printer list, and your printer is ready to print.

Sep 13, 2007 | HP PSC 1410v All-in-One Printer

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