Question about Dell 2135cn All-In-One Laser Printer

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My Dell 2135cn will not send out faxes it only receives them

This was not an issue and then one day it stopped sending faxes but it can receive them.

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Posted on Jan 02, 2017

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SOURCE: hello I have a dell

Do you have a DIGITAL phone line? Fax machines only work on ANALOG phone lines.

Posted on Jan 02, 2009

  • 1 Answer

SOURCE: My Dell Photo 964 All-In-One won't receive faxes, but can send.

I had the same problem, however I am also using VoIP which I don't think it matters. Solution: First, be sure you are using a 4-wire telephone cord (has the red, black, green & white wires on the end of the jack). Then you will need to add a DSL filter to the phone line between the wall jack and the fax machine. In my case, I plugged the filter in the VoIP box and plugged one end of my fax line into one end of the filter and the other end into the fax machine - fax slot. if you have a filter with multiple slots, be sure to plug it in the telephone line slot. As soon as I completed the process and tested the fax line it connected and worked just fine. I hope this helps.

Posted on Jun 02, 2009

  • 1285 Answers

SOURCE: my dell all-in-one printer won't receive faxes

did you complete the set up process (cd software)? if yes..on the front panel of all in one go to advance fax set up...(do you have an answering machine?...set the fax to pick up on one less ring than the answering machine....(the answering machine picks up on 5..set fax to pick up on 4)...the fax number is your telephone number...hope this help...feel free to rate

Posted on Jul 03, 2009

  • 630 Answers

SOURCE: can send faxes but are not receiving

Is AutoAnswer turned on? Have you set it up to receive the fax using Dell PC Fax?

Support page at
may help

Posted on Jul 20, 2009

  • 623 Answers

SOURCE: can send but not receive faxes. dell 1815 dn

Did you check the "answer call after x rings" option?
It sometimes defaults to 7 rings, at which time the sending fax machine has given up already.

You find the settings here: "Fax -> Fax Defaults -> Rings to answer"

If this solved your problem - great!...If not, just come back and leave a comment - I'm happy to help.

Posted on Jul 28, 2010

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ever thought of setting up the fax section of the computer
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Hi Susan,
Please note that your printer cannot receive soft copy faxes,it can only send them.
Click here for the manual downloads in pdf format.

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Can send faxes but are not receiving

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Support page at
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The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Jun 13, 2009 | Office Equipment & Supplies

1 Answer

Hp 5610 won't receive fax from lexmark fax

Are you able to receive faxes from others from the same location, if not just ask her to consult her service provider and ask to get the no checked of yours why is it that you she is not able to send fax to you only as your fax machine is capable of sending and receiving fax from others it should be dsome issue with her service provider.
If it was your All-In-One printer thrn you should not have received faxes from any one, not a specific number.

Good Luck

Aug 19, 2008 | HP Officejet 5610 All-In-One InkJet...

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No fax result

Can you please be specific of the issue you are facing, it does not clearly indicate the issue.

Is it that you are not able to receive fax daily are you sure that you are been sed fax every day..?

Jun 17, 2008 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Doesn't receive from two fax numbers outside the UK

I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

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