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Hi there! If picture is distorted in Pause or FFW and Rew Mode then your screen might go into mute. Check in your Menu settings for Blue Background on or off and then switch this off. I'm not sure on your Model but a lot of other brands have this in their Menu. If this does not help then the 2 items may not be syncing properly and you will have to live with the symptom. Best Wishes and Good Luck, JUS004
The only brand of universal remote I know of that has a code for Swisstec brand TVs is the Integra - the code is 0880.
The other option is to order a replacement remote for your model TV. http://www.amazon.co.uk carries remotes for a wide variety of Swisstec TVs (note that www.amazon.com does *not* offer these since Swisstec is British).
I hope this helps - please let me know if I can be of any further assistance.