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Getting black lines down the page when sending faxes, or copying how can I sove this

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  • lynnaloha Mar 20, 2009

    I have the same problem - I have an old Brother Fax machine that works very well - sends and receives OK - however, when copying or sending it produces two parallel black vertical lines on everything I submit. I have checked and cleaned it (myself) but they persist. I don't want to buy a new fax at this time nor send it to be repaired - any further suggestions?

  • Anonymous Mar 31, 2009

    scanner window is clean. Any other ideas?

  • Anonymous May 01, 2009

    when sending faxes there are two black lines down the pages when the person receives it

    what do i do? I am cleaning the glass all the time

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Clean the scanner window

Posted on Jan 20, 2009

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Unfortunately, the MFC-7420 doesn't have a physical lock switch. You need to turn off the all-in-one and wait for the unit to clear its memory. If the error recurs after you press the power button again, wait 30 minutes and try again. (Note: you will lose any faxes that are in memory. See the User Guide page 11-5 to save this information.) You can find the manual on the Brother support page for the MFC-7420: https://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC7420 . Click on the Manuals & Documents tab. Then click on the Manuals on our Online Solution Center for the English version of the manual. The direct link to the User Guide is currently: http://download.brother.com/welcome/doc000387/ALLFB_UsaEngUsr_B.pdf .

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