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My WD external hard drive does'nt power up?

I plug the hard drive into the wall outlet and nothing happens, no light on the unit, no vibration, nothing internal. Western Digital My Book Essential 1 Terabyte (1TB) USB 2.0 Western Digital WD10000H1U-00

Posted by Anonymous on

4 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

bob_computer
  • 3153 Answers

SOURCE: No power to my WD 1TB

If its under warranty then get it sent back.

If its not then almost any 3.5 " external sata enclosure will do so long as it has its own power supply. and if that supply is a wall-wart then should you pooch that, they are so easy to pick up and replace.

If you need quick access to the files remove the disk and fit it to a suitable computer.



If this information was useful please click

Posted on Aug 14, 2009

  • 10406 Answers

SOURCE: My Western Digital My Book

An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Posted on Nov 11, 2010

  • 1 Answer

SOURCE: I HAD Western Digital My

Your WD HDD have been attacted by viruses for your computer or outside computer where you used it last. Make sure that you have an up to date antivirus software, scan your computer or the external hard drive, explore your computer, go to tools - folder options under view files & folders select show hidden files and folders apply and ok it.

Posted on May 24, 2011

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do this and it should work : unplug the power and USB cords from the external WD drive

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