Question about Xerox WorkCentre 3220 All-In-One Laser Printer
We had a document jam with several sheets of paper in the automatic feeder. We have removed all sheets and there were no pieces since the sheets were not torn. Now we keep getting document jam, we have taken the roller off and reseated it. I can manually feed a sheet of paper through the ADF area and it goes through. We have checked and there are no papers stuck in the paper tray area or in the area in the back of the printer. I have reset back to factory settings. What else can I try to clear the document jam message. I can take a piece of paper and put it into the manual tray feeder and print from my computer. I can't get it to scan at all even by putting it on the glass.
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Posted on Jan 02, 2017
You manually rotated the aluminum drum? Since you did that, I would suspect you have the print head wiper blade stuck between the drum and print head. The code you are getting it caused by the print head not being able to move freely.
The jamming is probably due to a bad registration clutch. Common failure on that machine.
You can go to Xerox.com, there is under documentation and drivers a parts list for that machine. You can reference the wiper blade and get the clutch part number there.
Let me know what other information you may need. I will be glad to help you get it running again.
Posted on Jun 18, 2009
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