Question about Xerox DocuMate 252 Path-Through Scanner

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DM 250 internal hardware fault - Xerox DocuMate 252 Path-Through Scanner

Posted by Anonymous on

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Posted on Jan 02, 2017

Toxic Hazard
  • 4 Answers

SOURCE: It's not working

I have the same problem - I tried pluging it directly wall socket - still the same error - I did notice that the plug that connects the from the front load scanner to the flat bed was not really connecting all the way.. it looked like it was but i turned off the scanner and went ahead and made sure that both screws were in all the way (its a little tuff) and then turned back on the scanner - the error went away and it does appear the the connection was not being made completly - I was able to scan several documents. I see that some of you have this as a re-occuring issue. I just got this scanner for one of our locations. Hopfully it does not reoccure.

Posted on Aug 20, 2009

  • 1 Answer

SOURCE: It's not working

Did you guys flip the lock switch? (On the bottom of the unit)

Posted on Aug 26, 2009

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Hi, Please uninstall any logitech software version present on your OS - Then please proceed to clean boot. ( http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=228 ) -> Unplug all the USB devices connected to the computer ( Less keyboard + mouse ) please use corded kbd+mouse if possible rather than a cordless device. -> Go to device manager -> Delete all the USB HOST CONTROLLER -- All of them -- -> The host controller might reinstall them itslef, let the computer handle the reinstallation -> If the computer does not reinstall the host controllers, trigger the detection using the DM function " Scan for new hardware " ( The computer with magnifier icon ) -> Once reinstalled, clean boot -> Reinstall the software if available and/or plug the hardware when needed. -> Should work.
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It's not working


I have the same problem - I tried pluging it directly wall socket - still the same error - I did notice that the plug that connects the from the front load scanner to the flat bed was not really connecting all the way.. it looked like it was but i turned off the scanner and went ahead and made sure that both screws were in all the way (its a little tuff) and then turned back on the scanner - the error went away and it does appear the the connection was not being made completly - I was able to scan several documents. I see that some of you have this as a re-occuring issue. I just got this scanner for one of our locations. Hopfully it does not reoccure.

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