Question about Watches

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Hello my name is James nd i receive a kenneth cole watch for christmas from my daughter and second time wearing i accidently chip the lense and scratch on a wall can i send it in for repair and where

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I suggest finding a watch specialty store.  Many jewelers can also change the crystal for you if they have a watch specialist on site.  If the crystal is round most stores can do it on site.  If it is not round, it usually has to be shaped and must be sent out.  Retailers such as Precision Time can change a round crystal, on site, for less than $40.  Go to precisiontimeco.com for locations.  If it is not round, they can also send it to their service center for a new crystal.

Posted on Jan 20, 2009

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Posted on Jan 02, 2017

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Hi,

You can contact Kenneth Cole in the address below:
Kenneth Cole Geneva Watch Co Inc
47-50 33rd
Long Island City, NY 11101
Phone: (718) 729-8600
Fax: (718) 729-8761
They will direct you to their parts department.

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Hi! Welcome to FixYa!

I was able to find a link that details on how to set time on a Kenneth Cole watch. Please on the link: http://www.ehow.com/how_5930839_set-time-kenneth-cole-watch.html

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I would try a local watch repair place first to see if its a standard type pin. If not you will need to follow this advice.
Watches bought from Kenneth Cole or a Kenneth Cole retailer are covered by a limited lifetime warranty. The warranty does not cover repairs needed because of normal wear and tear. You will need :
  • Padded envelope
  • Check or money order for $8.50
  1. Step 1 Write your name, address, phone number and a description of the problem on a sheet of paper.
  2. Step 2 Put the watch and the paper with your information in a padded envelope.
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