Question about Creative Labs ZEN Stone MP3 Player

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My zen stone mp3 player won't play no music no more

When i turn my player on the green light stay's on solid and when i push the play/pause button a red light blink's up 2 times and then go's back to the solid green light.There is music on the Player.
Please can somebody help me, cause i like the player a lot.

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  • 2 more comments 
  • luisrgg Feb 06, 2009

    Just the same. It doesn't turn off, the light has been green since yesterday....

  • Robbiesweny Feb 08, 2009

    i have the same problem when i turns on the light turns green but no music comes on and i cant turn it off unless i press reset button

  • Anonymous Mar 15, 2009

    Exactly the same problem with mine

  • Anonymous Apr 26, 2009

    is it working now?



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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: zen stone mp3 player not switching on

I had given up on my Zen ever working again. I had tried the reset button numerous times to no avail and all I had was flashing blue lights on the lower right, nothing seemed to be working. After reading this suggestion I tried holding in the "volume+" button while the player was hooked up to AC current and charging and at the same time pushing down the start button - suddenly I was back in business, the Zen screen lit up and said it was rebuilding library. I had all but given up! Thanks for help, I will NEVER again fast forward.

Posted on Jun 14, 2008


SOURCE: zen stone mp3 player not switching on

My Creative Zen Plus 2GB stopped working. When I tried to turn it on the screen would start and then give up during startup. Computers would not recognize it as the stone but would come up with a drive, which I couldn't open. If this is happening to you see below:

If you are getting a drive coming up when you plug it in (but not named "stone" or whatever you called it then try opening it.

If it says it needs formatting then this may help.

Right click on the drive and choose to format. When the format program comes up it should have the incorrect file system selected. Something beginning with N? Anyway don't format it in this type.

Select FAT as the file system and press start.

Check to see if your player is working now.

If not then try to run the recovery tool which you can download from here. Once installed, run the recovery tool.

This is how I sorted mine out and it's working fine now. Hope this helps somebody because I couldn't get an answer from anybody else.

PS I lost about 7-8 hours worth of work on this B*****d and missed a deadline because of it :(

Posted on Jun 17, 2008

SOURCE: My Zen Stone Won't Charge

That happened to me once, I'm not sure why. but the next time I plugged it in, it worked fine. Otherwise, can't tell you what to do

Posted on Jun 20, 2008

SOURCE: zen stone mp3 player not switching on

User Guide:

My player is not responding, what do I do?
If your player stops responding, reset the player. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring files.

  1. Insert and remove a straightened paperclip from the Reset Hole.
  2. If this does not work, proceed to Formatting Your Player.
Formatting Your Player
WARNING: This step deletes all your player's content. If possible, back up all your player's content on your computer before proceeding.
  1. Make sure your player is connected to your computer and you are logged on in Administrator mode. For details about Administrator mode, see your operating system's documentation.
  2. In Windows Explorer, right-click your player and select Format.
  3. If this does not work, proceed to Reloading Your Player's Firmware in Recovery Mode.
Reloading Your Player's Firmware in Recovery Mode
(Not applicable for 1 GB and 2 GB player models without speaker)

  1. Download the latest firmware before proceeding.
  2. Disconnect your player from the computer, and then turn off your player.
  3. Press and hold the Volume Down button. Continue to hold the button until you have performed Steps 4 to 6.
    If you accidentally release the button, start the procedure again.
  4. Press and hold the Power/Play/Pause button.
  5. Connect your player to your computer's USB port.
  6. After 5 seconds, release both buttons.
    Your player will be recognized as a USB Mass Storage Device.
  7. Double-click the firmware file you downloaded earlier, and follow the instructions on the screen.
Why does formatting my player in Windows Vista take a long time?
Windows Vista formats devices differently from earlier versions of Windows. As such, your player may take a significantly longer time to perform a full format. Rest assured that once formatted, your player will perform as expected. To format your player in considerably less time, use the Quick Format option instead

Posted on Jul 13, 2008

  • 1 Answer

SOURCE: Creative Zen Stone Plus won't sometimes turn on

try sync-ing ur mp3 with windows media player 11.

then click on "Click Here if you require further information/assistance."

Posted on Nov 19, 2008

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Related Questions:

2 Answers

A friend gave me a zen stone 2gb and he lost the manual. I can't even figure out how,to turn it on. HELP!

If you plug your Zen to a PC and connect to the autodetect feature of Creative Labs at the below link you then can download the manual, use the knowledgebase, read the FAQ and even update the firmware and drivers for it.
I hope I helped you

May 10, 2010 | Creative Labs ZEN Stone MP3 Player

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My zen stone won't rcognize new music I put on it. It appears as synched but does not play


ensure the music you are putting onto it, is in the required Format ( MP3 et,c )
If you are transfering music direct from CD ( WAV ) the player won,t recognise or support it. Therefore you need to convert from WAV To MP3. You can use nero to do this.

Mike @ Compurepair.

Jun 11, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Charging problem

The red light means that your zen stone needs to be charged or that it is fully charged. If it plays music it is fine. If it doesn't turn on and has a red light try charging it.

Mar 25, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

Player frozen, green light on

i had my GFs mp3 player and it was flashing green light, not solid, but still was frozen and couldnt even bring it up on my computer after plugging in the USB cable. but i just tapped the reset button on top right side, and it stopped flashing and turned off. i turned it back on and started to play normally. not sure if it will be the same since the light situation is different, but the reset button worked for me. good luck

Jan 28, 2009 | Creative Labs ZEN Stone MP3 Player

1 Answer

My zen stone stays on a solid green light

Just tried this on a zen stone with speaker and worked. Connect your zen stone to your computer. When the green light is on, use a paper clip and press and hold the reset button (small hole on the headphone jack side). The green light should turn off. Wait a bit and it should start blinking to indicate it is now charging. Note: This reset only worked when I had it connected to the computer.

Hope it works for you too.


Nov 22, 2008 | Creative Labs ZEN Stone MP3 Player

2 Answers

Shows the green light, but doesn't play a single song.

um i think u just need to drag songs to ur zen drive on ur c drive when u connect it to charge its better then sync the three red lights are just when u turn the volume all the way up and it will till u thats the volume limt no big deal but and if u do have music then it might be ur headphones

Sep 17, 2008 | Creative Labs Zen Stone Plus MP3 Player

3 Answers

Zen stone 1gb

u go to ur device manager and u uninstall the question mark symbol i did it n it worked
go to start
my computer
view system information system information
device manager
then uninstall the question mark
ur welcome i just learned now =)
it would be nice to help others also like i helped you just sayin

Jul 14, 2008 | Creative Labs ZEN Stone MP3 Player

2 Answers


Try to download the "fixer" from Creatives homepage.

Apr 27, 2008 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Zen stone but wont let me play music..

Here are a couple suggestions. Did you load music on? Do you have headphones in? Tried turning up the volume?

Feb 18, 2008 | Creative Labs Zen Stone Plus MP3 Player

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