Question about Symantec Norton AntiVirus 2002 8.0 for PC

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Can't download NIS 2009, get "communications error" message

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  • BOZAPE
    BOZAPE May 11, 2010

    From where you are trying to download?
    Which browser are you using?



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  • 181 Answers

Clear the tempoarry files and try to redownload the product..
if you have any old norton antivirus software means uninstall it first and redownloadt he new software

Posted on Mar 16, 2009

  • vimalraj baskar
    vimalraj baskar Mar 18, 2009

    clear the temporray files and use the below link www.norton.com/nis09 to download the trial version and uninstall the older version from the add/remove programs after install the product activate the product using the product key

  • vimalraj baskar
    vimalraj baskar Jul 04, 2009

    clear the temp files,prefetch and then run a disc clenup and try to download the product

    www.norton.com/nis09

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1 Answer

I started downloading norton internet security 2010 when it stopped, telling me there was an error.


1. Close the Norton Download Manager.
2. Open the Norton Installation files folder of the desktop.
3. Remove the Norton Download Manager and .dll file.
4. Install the Norton using the NIS setup on the folder.
5. Install the sysupdates to update the virus defenitions.
6. Restart the computer.
7. Activate the Norton using your product key.

Apr 20, 2010 | Norton Internet Security 2005...

1 Answer

I renewed my subscription on 10 March, Order No. NP12650135, but continue to get reminders to renew on your reminder pop-ups. Please input my renewal to reflect that subuscription has been renewed.


This is an issue that frequently comes up. Please make sure that you have your product key from your new subscription stored (the MyNorton account is a useful place to store the data since you can cut and paste the number into Norton IS).

First check if NIS 2009 has your correct subscription information. Start the program, click on Help and Support > Subscription Status. Click Finish when that window finishes its activity.

If it is still confused, my solution is to update to Norton Internet Security 2010 (no cost to you).

One way to do this is through the Norton Update Center:
http://updatecenter.norton.com/?NUCLANG=en

The other is to use the Norton Removal Tool:
ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe
After the product removes all trace of any Norton product and rebooting your computer, if you have a good internet connection, it will lead you through downloading and installing the updated product. I recommend the Removal Tool since frequently the error you report is due to NIS not correctly updating the registry when the new subscription is updated.

I hope this helps.

Cindy Wells
(NIS 2010 is for XP, Vista and Win7)

Mar 26, 2010 | Symantec Norton Internet Security 2009

1 Answer

I downloaded ie8 and had problems with certain websites and my Norton 360 kept coming up with the error "Phishing filter not set". I had no alternative but to uninstall it.


IE8 should not be doing this. When you installed IE8 did you make sure to keep smart screen filter turned off from the beginning? Also, make sure you have the latest version of NIS 2009 (either 16.5.0.134 or 16.5.0.135) installed that support norton. If all else fails try and uninstall IE8 to revert to your previous IE version, fully update norton, and then install IE8 again and make sure when you set the preferences for the first time smart screen filter is turned off.

Jan 09, 2010 | Microsoft Internet Explorer 8

1 Answer

Keperksy Internet 2009: Error message:


try to update your kaspesky online to resolve the database corrupt error.....usually this error occurs whenever you restore your pc to a previous date that make your database corrupted...goodluck

Dec 11, 2009 | Kaspersky Labs Internet Security 2009

1 Answer

Sony Walkman NWZ-A826 will not conect to laptop via usb cable


I experienced exactly the same problem on my laptop (Vista Home Premium) after upgrading to NIS 2009.

From Control Panel, I went to Device Manager. Under Portable Devices there was a yellow exclamation mark aginst my walkman (Micosoft Code 19 error). I read around a bit before deciding to click Uninstall. Once that was complete, I clicked on Scan for hardware changes, and hey presto my walkman was recognised again.

This is almost certainly connected with NIS 2009 installation as my walkman was recognised by another laptop (XP) which is NIS 2009-free.

Jun 03, 2009 | Sony Network Walkman NW-E005 MP3 Player

1 Answer

We have nis 2008 i am not able to install in windows 7 suggestion pls


what error do you get?
It seems the 2009 version is compatible by installing a compatibility update via live update:
http://www.symantec.com/norton/theme.jsp?themeid=windows7

May 19, 2009 | Symantec Norton Internet Security 2008:...

1 Answer

Full system scan not getting completed


Open NIS and run LiveUpdate. Keep re-running LiveUpdate until it says that there are no more updates. Reboot the system if prompted to do so (you may want to reboot even if it doesn't say it is required, just to be sure everything got replaced properly). Open NIS again, select Tasks and run a Full System Scan. The error message should not appear again.

Mar 19, 2009 | Symantec Norton Internet Security 2008:...

1 Answer

NIS 2009 upgrade


I was able to uninstall NIS 2009 and Re install NIS 2008 without my initial settings being affected, which is what I was concerned with when I contacted you guys.

Nov 15, 2008 | Norton Internet Security 2005...

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