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Welcome To FixyaDIY Community^^
Its my pleasure to help You solving this Problem.
Its obvious that after the installation of a new Windows XP version in your computer, The GoGear Won't operate as usual Because it's missing drivers and the Music downloading utility in the computer Interface.
Now you should install the Drivers To Solve this Problem.
You can Download Drivers and utilities from the link below:
Go to: (Va a:) www.usasupport.philips.com - click on Espanol Enter your model number (Entra su numero de modelo) On the next page, click on your exact model number without the "B" on the end On the next page, click on "User's Manuals" - look for "Repair"
En Ingles: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor
I'm not sure about the Memory Format Error, but you are going to need the software to not only recharge the player, but put music on it as well. To turn it on you have to hold down the play button until you see a little "Philips" logo pop up on it. I looked into downloading the upgrade to see if it could recharge that way, but it seems to be only what it says it is; an upgrade. I suggest you ask your husband's friend for the software disk.
Here's the url for the Philips website, user manual for the MP£ player. You'll need Abobe Acrobat to view it.
Power on: Press and hold >|| key (where the > is a tfilled in triangle facing to the right) until the PHILIPS splash screen appears.
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=GB&slg=ENG&cat=MP3_PLAYERS_CA&sct=HDD_AUDIO_JUKEBOX_SU&session=20080621082708_184.108.40.206&grp=PORTABLE_ENTERTAINMENT_GR&ctn=HDD065/05&mid=Link_Software&hlt=Link_Software this link fixwd the same problem for me after i lost my disc